Alexandria Fullmer
Phoenix,AZ
Work Availability
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Summary
Compassionate, detail oriented professional with 15+ years' experience in customer service and client relations. Expert written and verbal communicator. Tech savvy with proficiency in MS Office Suite, and social media marketing. Flexible and adaptable with the ability to learn new skills quickly. Adept at leveraging exemplary interpersonal skills & active listening to foster positive professional relationships. Willing to go above and beyond to support team success.
Skills
Microsoft Office Suite
Customer Service
Liaising
Calendering
Empathy and Compassion
Problem Solving
Inbound Call Management
Travel Coordination
Document Preparation and Control
Adaptability and Flexibility
Interpersonal
Telephone Etiquette
Work History
Executive Personal Assistant
Joe Kuzmick, Opx Consulting
01 2017 - 03 2022
- Provided multifaceted administrative services to consulting firm partner saving valuable time and shortening average client workday by 1.5 hours.
- Coordinated international and domestic travel logistics for partners
- Inventoried home and office supplies making requisitions when necessary.
- Displayed absolute discretion at handling confidential information.
Guest Service Representative
Hill Hotel
01 2007 - 03 2014
- Successfully converted 18% of reservations into upgrades using upselling techniques.
- Performed administrative, guest services and concierge duties for guests of historic family run hotel.
- Supported event planning efforts by developing strong rapport with local vendors, event planners resulting in increased word of mouth referrals.
- Recommended attractions, dining, entertainment options tailored to guest's specific interests.
- Resolved guest complaints diplomatically to maintain positive property reputation.
Event Promoter
Phlux Productions
12 2002 - 01 2009
- Created and distributed marketing materials utilizing various channels to maximize awareness and reach target markets.
- Conceptualized and implemented customer mailing list providing information and collecting post event feedback from 1000+ event goers.
- Created and distributed marketing materials utilizing various channels to maximize awareness.
- Greeted event participants and provided engaging experience.
Certification
Humane Society
- Certified Adoption Facilitator
- Certified Foster Care Provider
T4C Thinking 4 Change
- Completed intensive 8wk cognitive restructuring course
Red Cross
- First Aid Training
- CPR Certification
- Pet First Aid
Overview
2
2
Red Cross Certifications
16
16
Yrs. On the job Experience
1
1
Course currently enrolled in
3
3
Available references (upon request)
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