Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Garcia

Missouri City,TEXAS

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

8
8
years of professional experience

Work History

Shift Manager

Emerald
Houston, Texas
11.2021 - 04.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

General Manager

Do Or Dye Tx
Houston, Texas
04.2013 - 08.2020
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.

Education

Associate of Arts - Hair, Skin & Nails

Ogle
Stafford
08.2020

Skills

  • Supply Ordering
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Technical Proficiency
  • Payment Processing
  • Meeting Production Goals
  • Guest Satisfaction
  • Foreign Country Regulations
  • Travel and Accommodations Explanation
  • Client Retention Strategies

Timeline

Shift Manager

Emerald
11.2021 - 04.2022

General Manager

Do Or Dye Tx
04.2013 - 08.2020

Associate of Arts - Hair, Skin & Nails

Ogle

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Alexandria Garcia