Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Alexandria Gelsomini

Alexandria Gelsomini

Charles Town,WV

Summary

Dynamic and results-driven professional with extensive experience. Proven expertise in conflict resolution and data entry, successfully spearheading over 100 investigations and enhancing community relations. Adept at fostering trust through effective communication and providing exceptional customer service in high-pressure situations.

Committed to making meaningful contributions and advancing organizational goals.

Overview

7
7
years of professional experience

Work History

Police Officer First Class

Herndon Police Department
02.2024 - Current
  • Improved police-community relations by participating in outreach events and maintaining open lines of communication.
  • Spearheaded 100+ investigations, successfully gathering evidence and conducting interviews that led to an increase in case resolutions.
  • Managed 100+ emergency calls each month, providing vital assistance for rapid resolution of urgent incidents.
  • Streamlined operations by efficiently managing my report writing and document filing, improving completion times by 20%.
  • Facilitated access to mental health treatment for 10+ community members during crises, enhancing overall well-being.
  • Executed data entry for over 100 records into the management database, enhancing accuracy and efficiency.
  • Cross trained as a 911 call taker, answered 20+ inbound calls, facilitated transfers and responded to emails.

Police Officer

Metropolitan Police Department
08.2020 - 02.2024
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Implemented de-escalation techniques for 50+ individuals in crisis, fostering a secure environment and emotional support.

Deputy Clerk

Arlington County General District Court
01.2020 - 08.2020
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Managed 50+ phone calls daily, emails, streamlined payment processing, and coordinated attorney case schedules effectively.

Child and Adolescent Mental Health Associate

John L. Gildner RICA Maryland Department Of Health
06.2019 - 01.2020
  • Facilitated community integration activities, encouraging patients to develop social connections outside of the treatment setting.
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Assessed patient needs upon admission, gathering data from various sources to inform appropriate intervention strategies.
  • Assisted in the development of individualized treatment plans, addressing specific needs and goals for recovery.
  • Implemented training programs and policies, achieving 100% HIPAA compliance.

Records Clerk

Essex County Sheriffs Department
06.2018 - 01.2019
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Generated reports from database systems to track records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Ensured 100% compliance with confidentiality regulations, enhancing client privacy and trust.
  • Coordinated the intake of over 100 new inmates weekly from court and local police departments, ensuring accurate record-keeping.
  • Delivered exceptional customer service.

Education

Bachelor of Science - Criminal Justice/ Minor in Psychology

Westfield State University
Westfield, MA
05-2018

Skills

  • Client support
  • Analytical reasoning
  • Accurate data entry
  • Effective conflict resolution
  • Call center experience
  • Excel proficiency
  • Customer engagement
  • Coordinated scheduling efforts
  • Administrative support
  • Crisis management techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time offPersonal development programsCompany Culture

Timeline

Police Officer First Class

Herndon Police Department
02.2024 - Current

Police Officer

Metropolitan Police Department
08.2020 - 02.2024

Deputy Clerk

Arlington County General District Court
01.2020 - 08.2020

Child and Adolescent Mental Health Associate

John L. Gildner RICA Maryland Department Of Health
06.2019 - 01.2020

Records Clerk

Essex County Sheriffs Department
06.2018 - 01.2019

Bachelor of Science - Criminal Justice/ Minor in Psychology

Westfield State University

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Alexandria Gelsomini