Alexandria Gray
Atlanta,GA
Summary
Proven Project Assistant with a track record of enhancing team efficiency and communication at CVS. Excelled in remote work, mastering project and staff management, while boosting client relationships. Demonstrated exceptional team leadership and problem-solving skills, significantly improving project lifecycle adherence and customer satisfaction.
Personable and dedicated Project Assistant with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.
Overview
4
4
years of professional experience
Work History
Project Assistant - Remote
CVS
05.2022 - 04.2024
- Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
- Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
- Facilitated the onboarding process for new team members by providing training materials and guidance in a timely manner.
- Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Customer Service Representative
Home Depot
02.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Mundys Mill High
Jonesboro, GA05.2017
Skills
- Remote Work Experience
- Deadline Management
- Scheduling Management
- File Management
- Client Relationships
- Project Management
- Staff Management
- Team Leadership
Timeline
Project Assistant - Remote
CVS
05.2022 - 04.2024
Customer Service Representative
Home Depot
02.2020 - 03.2022
High School Diploma -
Mundys Mill High
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