Alexandria Grier

*Inbound/ Outbound calls

* Assisting patients with check-ins, Payments, entering and scanning in patient paperwork and prescriptions

* Speaking with Pharmacies in regards patient prescription doses and instructions.

* Dropping the money in the deposit box

• Communicated with drivers and personnel to coordinate timely transportation for patients.
• Directed dispatching, routing, and tracking of vans , and ambulances
• Sent end of night reports to all personnel
• Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Managed customers auto loan accounts, title info , payments, skip payments, Interested rate.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.