- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteer Travel
- Offering time and support to shelters for the homeless, women, and animals
- Cooking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Documenting and sharing travel experiences
- Enjoy participating in aerobics for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I participate in low-impact exercises to strengthen core muscles
- Outdoor Recreation
- Dancing
- Gym Workouts
- Backpacking and Hiking
- Baking
- Crafting and DIY Projects
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in speed walking
- Adventure Travel
- Animal Welfare Advocacy
- Enjoy hobbies that combine physical activity with outdoor exploration
Alexandria Gyorgy
Evanston,Il
Summary
To obtain a position in a progressive company that will allow me to utilize my acquired skills and experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Embarcadero Chiropractic
07.2001 - 12.2002
- Assisted with patient intake, ensuring accurate documentation and efficient scheduling.
- Collaborated with chiropractors to enhance patient care through effective communication and follow-up.
- Educated patients on treatment plans and self-care techniques, fostering better health outcomes.
- Streamlined appointment scheduling process, reducing wait times and improving office efficiency.
- Led initiatives to optimize inventory management, ensuring availability of necessary medical supplies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Prepared treatment rooms, maintaining cleanliness and organization to support clinical workflows.
Investigation Representative
Multiple Retirement Services Ltd.
Toronto, Canada
09.1998 - 02.2001
- Conducted thorough investigations to resolve client inquiries and enhance service reliability.
- Analyzed data trends to identify potential compliance issues and recommend corrective actions.
- Applied analytical skills in reviewing financial records, transactional data, and other documents to identify patterns indicative of fraudulent activity or misconduct.
- Trained junior staff on investigative techniques and best practices for client engagement processes.
- Assisted other departments as needed for cross-functional investigations, ensuring seamless cooperation and coordination among teams.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Enhanced department efficiency with detailed record-keeping and timely report submissions.
- Utilized advanced research techniques to uncover hidden information during investigations.
- Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and informationsharing.
Customer Service Representative
Multiple Retirement Services Ltd.
Toronto, Canada
08.1997 - 09.1998
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed account updates and changes, ensuring accuracy and compliance with policies.
- Provided training and mentorship to new staff, fostering a collaborative work environment.
- Developed streamlined processes for handling escalated issues, improving response times.
- Coordinated communication between departments to ensure timely resolution of client concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Safekeeping Clerk
Midland Walwyn Capital Inc.
Toronto, Canada
08.1996 - 02.1997
- Managed daily administrative tasks to ensure efficient office operations.
- Processed financial transactions accurately and promptly, maintaining compliance with company policies.
- Coordinated documentation for client accounts, facilitating timely access to essential information.
- Streamlined filing systems, improving retrieval efficiency and reducing document processing time.
- Trained new staff on administrative procedures and software applications, enhancing team productivity.
- Implemented process improvements that enhanced workflow efficiency across departmental operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Order Entry Clerk
Midland Walwyn Capital Inc., Mutual Funds Dept.
Toronto, Canada
11.1995 - 07.1996
- Managed order entry system to ensure timely updates and data integrity.
- Processed mutual fund orders with high accuracy and attention to detail.
- Collaborated with team members to streamline order processing workflows.
- Trained new staff on order entry procedures and system functionalities.
- Assisted in resolving customer inquiries related to mutual fund transactions.
Education
BBA - Accounting And Finance
City College of San Francisco
San Francisco, CA09.2002
Diploma - Travel, Tourism and Ticketing
International Institute of Travel
01.1996
Language Course - German
Goethe Institute
Toronto01.1996
O-Level Diploma - General Certificate of Education
New English School of Kuwait
01.1989
Diploma - Business Application Software Specialist
Graduate of The Diamond Institute of Business & Computer Tec
Toronto, Canada07-1997
Skills
- Keyboarding 50 wpm
- Efficient use of Microsoft Office, Windows 98, Word, Excel, Email and Internet
- Superior analytical skills, oriented and accurate
- Detail-oriented "multi-tasker" Able to balance work priorities under tight deadlines Known for quality, timely completion of projects
- Able to think independently and quickly resolve problems
- Enjoy contributing to team effort and creating a good working environment
- Excellent organizational and time management skills
- Ability to work well under pressure with large volumes of work while meeting deadlines
- Customer service
- Data entry
- Reliable team player
- Insurance verification
- Appointment setting
- Medical supply inventory
- Electronic health records
Interests
Timeline
Medical Assistant
Embarcadero Chiropractic
07.2001 - 12.2002
Investigation Representative
Multiple Retirement Services Ltd.
09.1998 - 02.2001
Customer Service Representative
Multiple Retirement Services Ltd.
08.1997 - 09.1998
Safekeeping Clerk
Midland Walwyn Capital Inc.
08.1996 - 02.1997
Order Entry Clerk
Midland Walwyn Capital Inc., Mutual Funds Dept.
11.1995 - 07.1996
Diploma - Travel, Tourism and Ticketing
International Institute of Travel
O-Level Diploma - General Certificate of Education
New English School of Kuwait
BBA - Accounting And Finance
City College of San Francisco
Language Course - German
Goethe Institute
Diploma - Business Application Software Specialist
Graduate of The Diamond Institute of Business & Computer Tec
RELEVANT SKILLS & EXPERIENCE
- Customer Service
- I have developed a reputation for excellent customer service by:
- - acknowledging the customers presence and making eye contact
- - greeting customers in a friendly manner, and giving them full attention
- - taking time to answer a question or find someone else who could
- Ability to stay focused on the objectives
- - Contributed to the positive image of the department.
- Organizing AND PROBLEM-SOLVING
- - Determining work priorities to meet strict procedural time frames
- - Demonstrated excellent analytical and problem-solving skills to assist in the most efficient and cost-effective ways.
- - Approach problems with an open mind and continuously offer feedback and initiate or recommend improvements
- - Providing technical assistance to new staff
- Communicating and Interpersonal abilities.
- - Work independently without a great deal of supervision
- - Ability to communicate problems and solutions to senior management and co-workers in other departments
- - Assisting and resolving customer complaints
- - Answering telephone inquiries, liaising with other departments
- - Respond to directions given by the Supervisor, Team leader, or others within the management team