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Dynamic Medical Secretary with proven expertise at Brown University in enhancing office efficiency and patient satisfaction. Skilled in medical terminology and patient scheduling, I excel in building strong relationships while ensuring HIPAA compliance. Recognized for improving billing processes and reducing patient wait times, I bring a detail-oriented approach to healthcare administration.

Dynamic Medical Secretary with extensive experience at St Francis Hospital, excelling in patient scheduling and insurance verification. Proven ability to enhance office productivity and patient satisfaction through exceptional customer service and strong organizational skills. Adept at maintaining HIPAA compliance while managing medical records and facilitating seamless communication between patients and healthcare providers.

Self-directed, customer service oriented, and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pay close attention to detail for accurate and compliant documentation and maintain and ensure patient privacy and confidentiality. Great customer service driven, with years of experience. Self-motivated, ensuring all tasks are thoroughly completed in a timely manner. Well-organized and able to prioritize and meet deadlines without direct supervision. Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate. Video Communication Platforms – Zoom, Skype, and MS Teams. Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook; Type 40 WPM.
Offering strong foundation in customer service and remote work capabilities, eager to learn and develop in dynamic environment. Delivers effective communication and problem-solving abilities, with keen eye for detail and organization. Ready to use and develop communication and technical skills in remote billing and coding role.
Developed exceptional communication and problem-solving skills in remote work environment, ensuring high-quality customer service and support. Excel at managing multiple tasks and utilizing various computer systems to enhance productivity. Seeking to transition into new field, leveraging transferrable skills and commitment to team success.

Diligent Phlebotomist with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself.
A skilled communicator, highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeline and creativity; efficient in fast-paced multi-tasking environment and able to prioritize effectively; problem solver.

DENA LUOM

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Medical Secretary

Staffing Coordinator TEMP

Office/Customer Care Manager

Mental Health Specialist/Medical Administrator

Education

Medical Assistant

Medication Administration

Birth Doula -

MediClerk Certificate -

Certified Nursing Assistance -

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Medical Secretary

Staffing Coordinator TEMP

Office/Customer Care Manager

Mental Health Specialist/Medical Administrator

Medical Assistant

Medication Administration

Birth Doula -

MediClerk Certificate -

Certified Nursing Assistance -

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