Alexandria Hammes
Massapequa,NY
Summary
Energetic, influential and motivated professional with a proven track record of developing talent, leading high-performing teams, and driving operational excellence in fast pace environments. Experienced in building and maintaining strategic business relationships that create growth opportunities and strengthen organizational success. Committed to fostering an open, collaborative workplace culture where employees feel empowered, engaged, and motivated to perform at their best.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Professional Physical Therapy
04.2021 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Mentored 10+ new hires resulting in stronger staff development and increased productivity within the last 5 years. Becoming one of the main trainers for the PCC role.
- Monitored ongoing care and proactively corrected problems.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Encouraged patients to schedule recommended tests and procedures.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced safety procedures with all patients.
- Maintained supply inventory by placing orders when supplies ran low.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician needs.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Monitored quality assurance practices within the administration department ensuring accuracy in documentation processes.
- Recognized as the company’s top-performing employee in safety and compliance; awarded formal certification for excellence.
Virtual Patient Care Coordinator
Professional Physical Therapy
04.2022 - 07.2023
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Entered information into reservations system to update and maintain records.
- Generated invoices and collected payment from guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Monitored up to 30 clinics at time, maintaining account demographics, documents, and medical records.
- Mentored 10+ new hires resulting in stronger staff development and increased productivity within the last 5 years.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Set up appointments with interested customers according to schedule availability.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Supervisor
Lidl US
08.2011 - 04.2021
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Created timetables and production commitments using data from sales forecasts.
- Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Trained new employees in assembly skills to improve team production levels.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Prepared internal and regulatory financial reports, including balance sheets and income statements.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Associate Degree - Liberal Arts And General Studies
Nassau Community College
Garden City, NY05.2018
Skills
Achieved effective conflict resolution, enhancing team dynamics and productivity Delivered comprehensive training programs that improved staff capabilities Streamlined scheduling processes, resulting in increased operational efficiency Elevated staff management practices, leading to improved team performance Fostered team-building initiatives that strengthened collaboration Successfully launched new locations through strategic partnerships and teamwork Optimized budgeting processes, contributing to overall financial success Drove impactful sales and marketing strategies that increased market presence
Timeline
Virtual Patient Care Coordinator
Professional Physical Therapy
04.2022 - 07.2023
Patient Care Coordinator
Professional Physical Therapy
04.2021 - Current
Supervisor
Lidl US
08.2011 - 04.2021
Associate Degree - Liberal Arts And General Studies
Nassau Community College