- Balancing physical health with mental and emotional wellness
- Drawing and Painting
- Music
- Photography
- Adventure Travel
- Writing/Journaling
- Reading
- Video Gaming
- Being in Nature
- Learning about various topics including: spirituality, astrology, astrophysics, the zodiac, biology, chemistry, ecology, and automobiles
Alexandria Harter
Erie,KS
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
Work History
Service Technician (Automotive)
Walmart
09.2023 - Current
- Check customer vehicle oil level, drain old oil, replace with correct amount per make, model, and engine size.
- Inspect customer tires, repair tires if necessary, replace with new tires per customer request, replace stems and TPMS packs, balance tires, torque lug nuts to proper spec, do a figure 8 to ensure everything is on properly, and do 3 torque checks per company policy.
- Test, charge, and replace customer vehicle batteries.
- Replace customer wipers, headlight and taillight bulbs.
- Perform basic cleaning duties to ensure the shop is clean at all times.
- Returned tools to proper areas to ensure the shop stayed organized.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Worked with diverse types of weather and ground conditions.
- Closed the shop, performed nightly cleaning duties, returned keys to proper area, shut off compressor, and dropped till in the money counter every night.
IHD Tech Support Specialist/Customer Service Rep/MRA Claims Specialist
TTEC
12.2021 - 08.2023
- Answer phone calls and help customers efficiently with their technical issues
- Walk customers through registering or logging in online
- Walk customers through troubleshooting and ask questions to narrow down the issue and find the root cause
- Update customer information, get customer accounts out of lockout, revoke customer accounts when needed, do basic password resets, and primary website navigation or troubleshooting
- Use my own personal knowledge regarding computers/mobile devices and help inform customers on how to use their devices
- Explain health insurance policies and answer questions regarding those policies for customers
- Do data entry work in Excel by comparing banking transactions to customer claims to ensure all transactions are accounted for
- Create additional claims for missing bank transactions
Chat Representative
Kelly Services
05.2020 - 09.2020
- Provided excellent customer service for customers
- Assisted with technological troubleshooting for iPhones, iPods, and iPads
- Escalated cases when needed
- Multi-tasked multiple chats every shift worked
- Always practiced customer privacy when accessing sensitive customer information
- Provided fast, efficient, and excellent support
Retail Merchandiser
Hallmark
03.2019 - 06.2019
- Plan commercial displays to entice and appeal to customers
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Assemble displays or display components from given displays sent from the company
- Stock greeting cards, wrapping paper, bows, gift bags, and tissue paper
- Stock the main shelves in the aisles and also the rotating card displays around the store
- Use handheld to check in stock from the truck
Juvenile Intake Worker
McPherson County Community Corrections
02.2019 - 06.2019
- Be on-call from 6 pm to 6 am every weekday and 24 hours a day one weekend a month
- Use computers for inputting juvenile record information
- Work with law enforcement for case information
- Have the juvenile fill out paperwork
- Locate a parent/ guardian or juvenile detention center for juveniles to go with
- Make copies, send faxes, contact DCF when needed, and contact County Attorney when required
Pharmaceutical Assistant
Pfizer
10.2017 - 04.2018
- Work 12-hour shifts on a pack line
- Do computer training work
- Check-in orders; drugs, packing materials, and labels
- Operate a pallet jack to bring the correct drugs and materials
- Work multiple positions on the pack line including labeling, boxing, wrapping, packaging, and palleting
- Worked on other pack lines when ours was down
Shift Manager
Pizza Hut
05.2014 - 07.2017
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Supervise and participate in kitchen and dining area cleaning activities
- Estimate ingredients and supplies required to prepare a recipe
- Resolve customer complaints regarding food service
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements
- Present bills and accept payments
- Perform food preparation and serving duties, such as chopping vegetables, preparing the dough, and delivering customer orders
- Close the store making sure to shut down equipment, clean dishes and equipment, throw out the leftover dough, cash counts, close delivery drivers, input cash information into the computer, shut down the computer system, and lock the doors
- Promoted to Shift Manager in the first 6 months of working there.
Education
High School Diploma -
McPherson High School
05.2012
What is Data Science Certificate -
Coursera
Online08.2019
Bookkeeping Basics Certificate -
Coursera
Online11.2021
Assets in Accounting Certificate -
Coursera
Online12.2021
Liabilities And Equity in Accounting Certificate -
Coursera
Online04.2022
Introduction To Docker: Build Your Own Portfolio -
Coursera
Online10.2022
Command Line Basics in Linux -
Coursera
Online10.2022
Technical Support Fundamentals Certificate -
Coursera
Online01.2023
Linux: I/O Redirection For DevOps -
Coursera
Online01.2023
Skills
- Active Listening
- Mathematics (Algebra, Geometry, Calculus)
- Administration and Management
- Critical Thinking
- Technical Support/Troubleshooting
- Complex Problem Solving
- Writing
- Computers and Electronics
- Clerical
- Typing 60WPM
- Organization
- Very Quick Learner
- Enthusiastic
- Creative
- Charismatic
- Motivated
- Attention to Detail
- Mechanically Inclined
- Multitasker
- Complex Problem-solving
- Verbal and written communication
- Customer service
- Work prioritization
- Decision-making
Interests
Timeline
Service Technician (Automotive)
Walmart
09.2023 - Current
IHD Tech Support Specialist/Customer Service Rep/MRA Claims Specialist
TTEC
12.2021 - 08.2023
Chat Representative
Kelly Services
05.2020 - 09.2020
Retail Merchandiser
Hallmark
03.2019 - 06.2019
Juvenile Intake Worker
McPherson County Community Corrections
02.2019 - 06.2019
Pharmaceutical Assistant
Pfizer
10.2017 - 04.2018
Shift Manager
Pizza Hut
05.2014 - 07.2017
Bookkeeping Basics Certificate -
Coursera
Assets in Accounting Certificate -
Coursera
Liabilities And Equity in Accounting Certificate -
Coursera
Introduction To Docker: Build Your Own Portfolio -
Coursera
Command Line Basics in Linux -
Coursera
Technical Support Fundamentals Certificate -
Coursera
Linux: I/O Redirection For DevOps -
Coursera
High School Diploma -
McPherson High School
What is Data Science Certificate -
Coursera
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