Alexandria Hernandez
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Bankers Life
11.2020 - 01.2021
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Negotiated contracts and terms of sale with potential customers.
- Generated leads through cold-calling, networking and other outreach methods.
- Met with customers to provide information about available products and policies.
- Educated clients on insurance policies and procedures.
Licensed Cosmetologist
Caviar Nail and Lash Bar
05.2019 - 08.2019
- Demonstrated expertise in various nail treatments, including gel polish application, acrylic extensions, and paraffin dips for optimal results.
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
- Grew repeat client base through effective marketing and customer service.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
Certified Medical Assistant (CMA)
Grace Clinic of Lubbock
05.2015 - 06.2017
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified patient insurance coverage for surgical procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in removal of sutures and staples on patients.
- Kept medical supplies in sufficient stock.
- Assisted physician with joint injections.
- Prepared and administered medications to alleviate patient symptoms.
Cashier
Bighams Smokehouse
08.2011 - 11.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Organized and re-stocked various stations and self-service items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cashier
United Supermarkets
01.2009 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Licensed Cosmetologist - Cosmetology
Vogue College of Cosmetology
Lubbock, TX11.2018
Certified Medical Assistant - Medical Assisting
Kaplan College-Lubbock
Lubbock, TX05.2015
High school or equivalent in Diploma -
Lubbock High School
Lubbock, TX05.2010
Skills
- Customer Engagement
- Customer Service (5years)
- Teamwork Abilities
- Excellent Communication
- Centricity EMR Software (2 years)
- HIPAA Compliance
- Computer Skills (3 years)
- Microsoft Word
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Phlebotomy
- Vital Signs Monitoring
Certification
Certified Medical Assistant
Licensed Cosmetologist
Languages
English
Full Professional
assessments
Verbal Communication, Proficient, 12/01/19, Speaking clearly, correctly, and concisely
Timeline
Life Insurance Agent
Bankers Life
11.2020 - 01.2021
Licensed Cosmetologist
Caviar Nail and Lash Bar
05.2019 - 08.2019
Certified Medical Assistant (CMA)
Grace Clinic of Lubbock
05.2015 - 06.2017
Cashier
Bighams Smokehouse
08.2011 - 11.2012
Cashier
United Supermarkets
01.2009 - 01.2011
Licensed Cosmetologist - Cosmetology
Vogue College of Cosmetology
Certified Medical Assistant - Medical Assisting
Kaplan College-Lubbock
High school or equivalent in Diploma -
Lubbock High School