Summary
Overview
Work History
Skills
Timeline
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Alexandria Hernandez

Columbus,Ohio

Summary

Dynamic and results-driven professional with extensive experience in customer service at Verizon, excelling in conflict resolution and fostering customer loyalty. Proven skills in quality inspection and active listening, consistently enhancing team productivity and ensuring high standards. Committed to delivering exceptional service and achieving operational excellence.

Overview

7
7
years of professional experience

Work History

Customer Representative

Verizon
Columbus Ohio
03.2025 - Current
  • Assisted customers with account management, billing inquiries, and service plan questions.
    Resolved customers issues effectively while maintaining high customer satisfaction.
    Handled high call or in store volume while maintaining professionalism.
    Recommended products and service upgrades based on customers needs.
    focused professional with strong communication and problem-solving skillsfocused professional with strong communication and problem-solving skills

Warehouse Associate

Amazon
Columbus, OH
11.2022 - 01.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Assembler

Whirlpool
Findlay, OH
04.2020 - 04.2022
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Parts Specialist

Home Depot Distribution
Van Buren, OH
06.2019 - 04.2020
  • Managed inventory levels to optimize stock availability and reduce excess waste.
  • Collaborated with suppliers to ensure timely delivery of parts and maintain supply chain efficiency.
  • Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
  • Analyzed customer feedback to improve service quality and address recurring issues effectively.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Manufacturing
  • Assembly
  • Hand tools
  • Loading and unloading
  • Tape measure
  • Quality inspection

Timeline

Customer Representative

Verizon
03.2025 - Current

Warehouse Associate

Amazon
11.2022 - 01.2025

Assembler

Whirlpool
04.2020 - 04.2022

Parts Specialist

Home Depot Distribution
06.2019 - 04.2020
Alexandria Hernandez