Dynamic professional with a proven track record at Uncle Hanks Hideaway, excelling in team leadership and complaint handling. Successfully implemented training programs that enhanced staff performance and guest satisfaction. Adept at multitasking and optimizing inventory management, driving profitability while maintaining high-quality service standards.
Hi, I’m
Alexandria Hernandez
Supervisor/Management
Miami Gardens,FL
Summary
Overview
1
Language
Work History
Uncle Hanks Hideaway
Waitress Supervisor
Job overview
- Supervised daily operations, ensuring efficient service delivery and adherence to quality standards.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Managed inventory control, optimizing stock levels to reduce waste and enhance profitability.
- Developed and implemented training programs for staff, improving team performance and morale.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention rates.
305 Locksmith
Executive Administrative Assistant
Job overview
- Managed executive schedules and coordinated meetings to maximize efficiency.
- Prepared comprehensive reports and presentations for senior management review.
- Implemented filing systems and maintained organizational standards for documentation.
- Facilitated communication between departments to streamline project collaboration.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
Saucy Buda
Dishwasher
Job overview
- Operated dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Ensured proper sanitation of dishes, utensils, and cookware following health and safety standards.
- Assisted kitchen staff by maintaining clean workspaces and promptly returning cleaned items.
- Managed inventory of cleaning supplies to ensure readiness for daily operations.
- Collaborated with team members to streamline dishwashing processes for improved efficiency.
- Adapted quickly to high-volume service demands during peak hours while maintaining quality standards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Education
South Miami Senior Miami, FL
High School Diploma
University Overview
Skills
Task delegation
Complaint handling
Order accuracy
Sales promotion
Time management
Attention to detail
Problem-solving abilities
Multitasking
Team leadership
Adaptability and flexibility
Timeline
Waitress Supervisor
Uncle Hanks Hideaway
Executive Administrative Assistant
305 Locksmith
Dishwasher
Saucy Buda
South Miami Senior
High School Diploma