Alexandria Herndon
Percy Barnett Jr.
Henrico ,VA
7
years of professional experience
Dynamic Account Representative at Percy Barnett Jr. with a proven track record in customer engagement and relationship management. Enhanced service delivery through effective communication and meticulous attention to detail.
Work History
Account Representative
2 Years 5 Months- Provided guidance regarding insurance products and services.
- Assisted customers in completing policy applications and renewals.
- Addressed customer inquiries and delivered prompt responses.
- Recorded accurate details of customer interactions.
Patient Care Coordinator
1 Year 5 Months- Coordinated patient schedules and appointments, optimizing clinic workflow for improved service delivery.
- Managed patient communications, ensuring clarity and addressing inquiries effectively and promptly.
- Assisted in insurance verification processes, enhancing accuracy of patient billing and reducing discrepancies.
- Developed and maintained electronic health records, improving data accuracy and accessibility for clinical staff.
Education
Dental Assistant - Dental Assisting
- graduated on the Dean’s Academic List; completed six month externship at the family dentistry practice of Robert F. Morrison, D.D.S. & Stephen L. Murphy, D.D.S., Williamsburg, Virginia
Skills
Customer engagement
Customer relationship management
Account management
Goal oriented
Sales proficiency
Processing payments
Stock management
Account servicing
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Adaptability and flexibility
Timeline
Account Representative
Percy Barnett Jr.
03.2024 - CurrentRead More
Patient Care Coordinator
Commonwealth Oral and Facial Surgery
07.2019 - 12.2020Read More
Medical Careers Institute
Dental Assistant from Dental Assisting
Read More