Alexandria Hill
Fort Sill
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Specialist
Dillard's
09.2015 - 05.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Cross-trained and backed up other customer service managers.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Downers Grove, IL03.2024
Skills
- Data Entry
- Product Knowledge
- Paperwork Processing
- Key Holder Experience
- Staff Education and Training
- POS Systems Expert
- Microsoft Outlook
- Problem-Solving Abilities
- Medical Terminology Knowledge
- Active Listening
- Quality Control
- Administrative Support
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 4 in the development of an successful event.
Timeline
Customer Service Representative Specialist
Dillard's
09.2015 - 05.2020
Associate of Applied Science - Health Information Technology
DeVry University