Alexandria Jackson
Greenville,USA
Summary
Personable and dedicated Individual with extensive customer service experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Business Administrator
Conduent Business Services
Richards, Texas
08.2023 - Current
- Assisted in developing communication materials for benefit-related topics such as open enrollment, wellness initiatives or changes in plan designs.
- Ensured compliance with HIPAA privacy regulations when handling confidential information related to employee benefits programs.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Sourced providers to fill all company benefit positions, including medical, vision, and disability.
Authorization Representative
HCSC, Blue Cross Blue Shield of Texas
Waco, TX
01.2022 - 05.2023
- Worked closely with patients to fill out paperwork and obtain necessary information in form of referrals and authorization overrides
- Kept detailed reports of client and account data, consistently updating database with latest information
- Managed and obtained insurance authorizations for patient referrals from physicians
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction
Education
Associate of Applied Science in Administration -
Trinity Valley Community College
High School Diploma -
North Mesquite High School
Skills
- Customer Service-Oriented
- Multitasking & Prioritizing
- De-escalation Techniques
- Data Entry and Database Software
- Skilled Collaborator
- Critical Thinking
- Computer & Software Skills
- Verbal & Written Communication
- Time Management
- Research and Data Analysis
- HIPAA Compliance
- Efficient and Detail-Oriented
- Documentation and Reporting
- Benefits Verification
- Insurance Verification
- Prior Authorization
- Patient Referrals
- Customer Account Management
- Process Improvement
- Enrollment procedures
- Databases
Accomplishments
- Implementing strategies and initiatives that result in higher customer satisfaction levels, such as implementing quality assurance programs, monitoring and improving service levels, and enhancing the overall customer experience.
- Creating a positive work environment that fosters employee engagement, satisfaction, and retention.
Timeline
Business Administrator
Conduent Business Services
08.2023 - Current
Authorization Representative
HCSC, Blue Cross Blue Shield of Texas
01.2022 - 05.2023
Associate of Applied Science in Administration -
Trinity Valley Community College
High School Diploma -
North Mesquite High School