Alexandria Jones
Bronx,NY
Summary
Knowledgeable individual with solid background in providing peer support and guidance. Successfully contributed to creating supportive environment for individuals facing various challenges. Demonstrated empathy and active listening skills, fostering trust and open communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Peer Counselor
Bellevue Hospital Center
04.2018 - Current
- Provide direct services to patients with SUD in inpatient settings
- Work with interdisciplinary treatment team, consumers and other caregivers in planning and implementing treatment plans
- Engage patients and help motivate them to enter treatment and engage with care coordination
- Assist patients in seeking clarification about the treatment and recovery process
- Provides ongoing support and education to patients and families
- Record and report all contact and activities with patients
- Conducts overdose prevention trainings with patients and their families, including naloxone (narcan) kit, fentanyl and xylazine test strips distribution
- Lead and co-leads various recovery groups and provide additional support after group
- Provides motivation to address ambivalence about change using motivational interviewing
- Provides linkage to continuing care and community resources
- Conducts timely patient follow-ups post hospitalization discharge via phone and or email outreach
- Utilization of Electronic Health Records via Epic, Microsoft Office, Word and Excel for medical chart review and documentation
Medical Receptionist
Lumos Dermatology
07.2016 - 08.2019
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Scheduled and registered appointments for new and existing patients
- Verifies patient eligibility and claim status with insurance agencies
- Meticulously identifies and rectified inconsistencies, deficiencies and discrepancies in medical documentation
- Maintained strict patient and physician confidentiality
- Assisted in the maintenance medical charts and electronic medical records
- Collection of client payments
Peer Recovery Navigator
VIP Community Services
07.2017 - 04.2018
- Conduct in person outreach to clients having difficulty maintaining adherence to treatment (Mental Health, Medical, and or Substance Abuse)
- Adhere to confidential policy and HIPAA protocols and regulation of client information
- Conduct outreach events to represent the Agency
- Outreach phone calls and letters and follow ups
- Accompany clients to appointments
- Conduct Activities of Daily Living hands on with client
- Conduct home or agency visits
- Record and report all contact and activities with tenants
- Promote prosocial behaviors
Intern/Client Support Specialist
Serenity New York
10.2015 - 10.2016
- Professional assistant to case managers, executive staff and client support specialist
- Daily interaction with substance use disorder population, co-occurring, mental illness and eating disorders
- Administered drug testing via urinalysis, saliva and breathalyzers
- Integrated Serenity New York health and safety procedures
- Guided clients in the development of skills and strategies
- Promoted good behavior by using the positive reinforcement method
Education
Social Work
Yeshiva University
New York, NY05-2023
Certified Recovery Peer Advocate
Queensborough Community College
Queens, NY12-2017
Bachelors of Arts - Sociology
University of South Carolina
Columbia, SC08.2015
High School Diploma - undefined
Airport High School
West Columbia, SC06.2010
Skills
- HIPPA compliance and confidentiality
- Conflict resolution
- Patient advocacy
- Multicultural competence
- Public Speaking
- Recovery support services
- Suicide prevention
- Patient intake
- Motivational interviewing
- Peer support
- Trauma-informed care
- Problem-solving abilities
- Relapse super
- Crisis intervention
Certification
- Robin Hood Heroes Award2024
- Certified Recovery Peer Advocate,2024
- Overdose /Narcan Certified,2024
Robin Hood Heroes 2024
Award Robin Hood Heroes Award in November of 2024 for my speech on Post Partum Depression.
Timeline
Peer Counselor
Bellevue Hospital Center
04.2018 - Current
Peer Recovery Navigator
VIP Community Services
07.2017 - 04.2018
Medical Receptionist
Lumos Dermatology
07.2016 - 08.2019
Intern/Client Support Specialist
Serenity New York
10.2015 - 10.2016
High School Diploma - undefined
Airport High School
- Robin Hood Heroes Award2024
- Certified Recovery Peer Advocate,2024
- Overdose /Narcan Certified,2024
Social Work
Yeshiva University
Certified Recovery Peer Advocate
Queensborough Community College
Bachelors of Arts - Sociology
University of South Carolina
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