Racquel Matthews
Pensacola
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Peer Counselor
Survivor Led Solutions
01.2019 - Current
- Assisted clients in developing coping strategies for managing stressors, resulting in better emotional wellbeing.
- Monitored client progress, adjusting counseling techniques as needed to optimize outcomes.
- Integrated a strengths-based approach into my practice, promoting an increased sense of self-efficacy and resilience in clients.
- Reduced substance abuse rates by implementing effective prevention strategies and educational programs.
- Provided guidance on creating drug-free workplace environments through policy development and employee education initiatives.
- Evaluated program effectiveness using evidence-based assessment tools, adjusting interventions as needed to maximize results.
Dietary Aide
Compass Group
09.2024 - 01.2025
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Assistant Store Manager
Cumberland Farms
06.2018 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Personal Care Assistant
Pensacola Dream Center
02.2016 - 04.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Graduate Certificate - Medical Assistant
Fortis College
Pensacola, FL06-2025
Skills
- Clinical documentation
- Relapse prevention
- Client advocacy
- Behavior management
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Blood-borne and airborne pathogens
- Operated EKG
- Performed phlebotomy
Certification
- Basic Life Support through AHA: EXP.
- OSHA/HIPPA
- SimChart Electronic Health Records
Timeline
Dietary Aide
Compass Group
09.2024 - 01.2025
Peer Counselor
Survivor Led Solutions
01.2019 - Current
Assistant Store Manager
Cumberland Farms
06.2018 - 09.2024
Personal Care Assistant
Pensacola Dream Center
02.2016 - 04.2018
Graduate Certificate - Medical Assistant
Fortis College
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