Alexandria Crenshaw
Bellingham
Summary
General Manager with extensive experience in training and leading diverse teams across housekeeping, facilities, office, and maintenance operations. Demonstrated success in empowering individuals and fostering collaboration to enhance team performance and guest satisfaction. Expertise in making swift, critical decisions that drive operational efficiency and improve service quality. With a leadership approach focuses on cooperation, leading by example, and continuous learning from team members.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
13
13
years of professional experience
Work History
General Manager
Postcard Cabins
01.2021 - Current
- Led daily operations for team of 20, ensuring seamless workflow at camping resort.
- Optimized inventory management to minimize waste while maximizing profitability.
- Achieved consistent financial targets through effective budget and expense management.
- Developed detailed reports on key performance indicators to track success.
- Fostered a respectful culture as a natural leader, demonstrating integrity in all interactions.
- Executed daily initiatives like maintenance and staging assignments effectively.
- Monitored supply levels for cleaning items and linens to maintain operational readiness.
- Evaluated capital projects quarterly; solicited bids and managed execution within budget.
General Manager
Engima Escapes
01.2018 - 01.2020
- Developed and implemented strategic plans to drive business growth through innovative initiatives.
- Designed training programs to improve employee skills in customer service, product knowledge, and sales techniques.
- Conducted performance evaluations to identify improvement areas and deliver constructive feedback.
- Ensured adherence to standard operating procedures across all team members.
- Fostered teamwork by considering diverse perspectives and supporting team collaboration.
- Created and implemented engaging new escape room experiences for enhanced customer engagement.
General Manager
Via Gelato
01.2015 - 01.2018
- Established strategic partnerships with key stakeholders to drive business growth.
- Implemented customer loyalty program, increasing repeat business significantly.
- Fostered a positive work environment promoting teamwork and collaboration among employees.
Assistant Manager
Honolulu Habitat for Humanity Restore
01.2013 - 01.2015
- Developed a culture of outstanding customer service while improving donor relations and volunteer engagement.
- Handled inventory oversight with a focus on pricing accuracy and turnover optimization.
- Contributed to daily operational tasks, managing opening/closing routines and overseeing donation processing through POS systems.
- Spearheaded marketing strategies for in-store and online sales, driving successful promotional activities.
- Maintained efficient donation flow by organizing cleaning, researching items, pricing appropriately, and ensuring orderly displays.
- Supervised a diverse team of volunteers, fostering relationships to enhance participation and support.
Education
High School Diploma -
Kapolei High School
Kapolei, HISkills
- Teamwork and collaboration
- Adaptability and flexibility
- Budget management
- Event coordination
- Forecasting and analysis
- Program development
- Active listening
- Data analysis
- Team development
- Problem-solving
- Financial management
- Budget analysis
- Budget forecasts
References
- Megan McIntosh, Employee, Postcard Cabins, 599-801-6786
- April Bullis, Former Manager, Habitat for Humanity, 607-765-1019
- Jody Kornelius, Employee, Postcard Cabins, 206-240-4568
- Ashleigh Anderson, Assistant Manager, Postcard Cabins, +1 360-899-7017
Timeline
General Manager
Postcard Cabins
01.2021 - Current
General Manager
Engima Escapes
01.2018 - 01.2020
General Manager
Via Gelato
01.2015 - 01.2018
Assistant Manager
Honolulu Habitat for Humanity Restore
01.2013 - 01.2015
High School Diploma -
Kapolei High School