Alexandria Law
West Palm Beach,FL
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreens
Palm Beach, FL
05.2023 - Current
- Assisted pharmacists in accurately filling prescriptions and managing inventory.
- Maintained cleanliness and organization of pharmacy workspace to ensure compliance with safety standards.
- Processed insurance claims, verifying patient eligibility and benefits efficiently.
- Managed medication storage and expiration checks to optimize inventory control.
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Shift Leader
Walgreens
Palm Beach Gardens, FL
03.2023 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service excellence and product knowledge.
- Managed inventory levels, placing orders to maintain stock availability and minimize shortages.
- Resolved customer inquiries promptly, enhancing satisfaction and fostering loyalty.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Collaborated with management to develop strategies for sales promotions and merchandising initiatives.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
Hostess
Stadium Grill
06.2021 - 09.2021
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Collaborated with kitchen staff to communicate guest needs and preferences effectively.
- Assisted in training new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and organization, enhancing overall guest experience.
- Maintained knowledge of menu items to assist guests with recommendations and specials.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Jupiter High School
Jupiter, FL05.2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Employee training
- Conflict resolution
- Inventory management
Certification
Pharmacy Technician License
Timeline
Pharmacy Technician
Walgreens
05.2023 - Current
Shift Leader
Walgreens
03.2023 - Current
Hostess
Stadium Grill
06.2021 - 09.2021
High School Diploma -
Jupiter High School