Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
Reid Health
Richmond
07.2025 - Current
Collected blood samples using proper techniques and safety protocols.
Prepared and labeled specimens for laboratory analysis accurately.
Maintained patient confidentiality while documenting information in electronic systems.
Perform routine venipuncture with a focus on accuracy, patient safety, and specimen integrity.
• Conduct urine and hair follicle drug screens in compliance with laboratory protocols and chain‑of‑custody procedures.
• Serve as a certified DOT drug screen collector, ensuring strict adherence to federal guidelines and documentation standards.
• Prepare, label, and process specimens for laboratory testing while maintaining quality‑control requirements.
• Communicate clearly with patients and staff to ensure efficient workflow and a professional testing experience.
Educated patients on post-draw care to enhance comfort and recovery.
Trained new staff on procedures, equipment usage, and best practices in phlebotomy.
Maintained a clean, safe, and organized work environment.
Verified patient information prior to specimen collection.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Collected specimens from pediatric, adult, geriatric, and special needs patients.
Housekeeper
Baymont Inn & Suit Hotel
08.2019 - 05.2020
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Waitress/hostess
Cantonis
05.2018 - 05.2019
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Proved successful working within tight deadlines and a fast-paced environment.
Shift Lead
Dairy Queen Grill & Chill
10.2017 - 05.2018
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Trained and mentored new employees to maximize team performance.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Kept employees operating productively and working on task to meet business and customer needs.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.