Alexandria Lulek
Portsmouth
Summary
Assisted in managing office operations to maintain organization and efficiency. Supported team members and customers through effective communication. Handled stressful situations with professionalism and composure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative III
Fedpoint
2025.02 - Current
- Delivered exceptional customer support by addressing inquiries and resolving issues, resulting in a 97% satisfaction rating.
- Managed high-volume inbound calls, efficiently handling an average of 50 calls per day while maintaining service quality.
- Collaborated with cross-functional teams to streamline processes and improve the overall customer experience.
- Executed follow-up communications with customers to ensure satisfaction post-resolution, contributing to customer loyalty.
- Participated in regular team meetings to discuss performance metrics and share strategies for improvement.
- Assisted in creating training materials and resources for ongoing staff development and skill enhancement.
- Maintained a positive and professional demeanor while resolving customer issues in a fast-paced environment.
- (Customer Service, Claims and Billing)
- Contributed to Wellness Committee, Ambassador Program and Staff Fun Committee
Personal Assistant
Carrie Kellerman Real Estate
2024.07 - Current
- Coordinated complex schedules and managed appointments to optimize executive time and enhance productivity.
- Prepared detailed reports and presentations for meetings, utilizing Microsoft Office Suite to enhance visual appeal and clarity.
- Managed correspondence, including emails and phone calls, prioritizing urgent matters and responding promptly to inquiries.
Teacher
Kids Culture Childcare
2024.07 - 2025.03
- Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities.
- Facilitated a positive classroom environment that promoted student participation and collaboration.
- Utilized various assessment tools to evaluate student progress, providing timely feedback and support.
- Maintained accurate records of student attendance, grades, and behavioral reports in compliance with school policies.
- Facilitated a positive classroom environment by promoting respectful interactions and fostering a culture of inclusivity.
- Engaged with parents and guardians through regular communication to discuss student progress and foster collaboration in the learning process.
Teacher
Little Tree Education
2023.10 - 2024.07
- Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities.
- Utilized various educational technologies to enhance student learning and engagement, including interactive whiteboards and learning management systems.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
Front Desk Receptionist
Five Monkeys Tattoo
2019.01 - 2022.07
- Managed daily operations of the tattoo studio, ensuring a welcoming and professional environment for clients.
- Collaborated with tattoo artists to schedule appointments and manage client consultations effectively.
- Maintained inventory of tattoo supplies and equipment, ensuring readiness for daily operations.
- Monitored and enforced health and safety regulations to ensure compliance within the tattoo studio.
Education
Associate's - Liberal Arts
Great Bay Community College
Portsmouth, NH, United StatesHigh School Diploma - undefined
Newmarket Jr.-Sr. High School
Newmarket, NH, United States01.2020
Skills
- Oversaw comprehensive office management operations to enhance organizational efficiency
- Demonstrated proficiency in managing high-volume phone communications
- Facilitated cross-functional team collaboration to enhance project outcomes
- Facilitated effective communication strategies to enhance organizational messaging
- Demonstrated exceptional work ethic through consistent dedication and reliability in all tasks
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated expertise in effective communication strategies to enhance team collaboration
- Demonstrated expertise in multitasking and organizational strategies to enhance workflow efficiency
- Optimized scheduling and prioritization strategies to enhance productivity
- Demonstrated expertise in Microsoft Office applications to enhance productivity and efficiency
- Orchestrated comprehensive meeting planning processes to ensure seamless execution
- Cultivated and managed social media strategies to enhance brand visibility
- Demonstrated expertise in advanced computer skills to enhance operational efficiency
Certification
- CPR and First Aid
- Customer Service: Generating Effective Solutions Certification
- Customer Empathy and Rapport Building Certification
- Building Up Your Emotional Intelligence Certification
- Customer service: Becoming a Chat Agent Star Certification
- Professional in Human Resources: Grievances, Investigations and Conflict Resolution Certification
- Customer Service: Strengthening Your Service Skills Certification
Timeline
Customer Service Representative III
Fedpoint
2025.02 - Current
Personal Assistant
Carrie Kellerman Real Estate
2024.07 - Current
Teacher
Kids Culture Childcare
2024.07 - 2025.03
Teacher
Little Tree Education
2023.10 - 2024.07
Front Desk Receptionist
Five Monkeys Tattoo
2019.01 - 2022.07
High School Diploma - undefined
Newmarket Jr.-Sr. High School
Associate's - Liberal Arts
Great Bay Community College