Alexandria Murdock
Spring Branch,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Owner
BSB Party Rentals
04.2023 - Current
- I generate leads via social media, email, and cold calls/door to door.
- I provide quotes and secure orders for all incoming and potential orders.
- I created, run, and manage the website.
- I do all inventory, finance, and bookkeeping.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative/sales
Halo Couture
11.2021 - 02.2024
- I build relationships with customers daily while maintaining accounts, placing orders, and processing refunds.
- I answer calls and provide customers with the utmost customer service.
- I provide useful information to customers and use my sales skills to increase company revenue.
- I won an award for going above and beyond my job title and being a team player and a fast learner in 2023.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed pipeline of potential sales to meet territory sales expectations.
Manager/stylist
The Ivy Salon and Spa
01.2011 - 01.2021
- Took care of all clients’ needs while also handling front desk duties, such as, managing stylists, booking appointments, ordering and stocking inventory, running cash register, upselling clients, and bringing in new clientele.
- I was employee of the month multiple times throughout the years.
- Managed a team of stylists, leading to increased efficiency and improved service quality.
- Enhanced client satisfaction by creating personalized and on-trend hairstyles for various occasions.
Education
cosmetology license -
Salon Success
CA01.2013
High school diploma -
Arlington High School
Riverside, CA01.2012
Skills
- Strong Customer Service
- Quick Problem Solving
- Fast Learner
- Sales Experience
- Accounting experience
- Microsoft Office Proficient
- Work well in teams
- Work well alone
- Extremely Motivated
- Self-Driven
- Willing to Learn
- Love to Grow
Timeline
Owner
BSB Party Rentals
04.2023 - Current
Customer Service Representative/sales
Halo Couture
11.2021 - 02.2024
Manager/stylist
The Ivy Salon and Spa
01.2011 - 01.2021
cosmetology license -
Salon Success
High school diploma -
Arlington High School
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