Nicole Elerick
Sand Lake
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
Owner
Smash Salon
Grand Rapids
06.2022 - Current
- Identified new opportunities for growth, expansion, and diversification.
- Ensured adherence to health and safety regulations, promoting a safe salon environment for clients and staff.
- Developed strategic plans focused on increasing profitability and operational efficiency.
Manager
Bridal Elegance
Grand Rapids
04.2016 - Current
- Enhanced customer service standards and resolved issues to ensure high-quality service and positive customer experiences.
- Coordinated staff scheduling, time off requests, training, inventory management, customer orders, payroll preparation, and appointment scheduling.
- Executed opening, closing, and shift change procedures to uphold daily operational standards.
Massage Therapist
Independant
Grand Rapids
10.2004 - Current
- Administered therapeutic massage treatments to address clients' specific needs.
- Cultivated strong relationships with clients to foster trust and improve overall satisfaction.
Owener
Escape Hair Design & Spa
Grand Rapids
10.2002 - 11.2014
- Oversaw daily operations, enhancing service quality and ensuring customer satisfaction.
- Developed targeted marketing strategies that promoted spa services and attracted new clients.
- Maintained strong relationships with existing clients through consistent, superior customer service.
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
Education
Medical Massage License - Massage Therapist
Blue Heron Academy
Grand Rapids, MI04-2004
Associate of Science - Veterinary Technician
Michigan State University
East Lansing, MI06-1994
High School Diploma -
Cedar Springs High School
Cedar Springs, MI06-1991
Skills
- Strong Customer Service
- Business management
- Staff management
- Client retention
- Effective communication
- Conflict resolution
- Time management
- Cash Handling Experience
Timeline
Owner
Smash Salon
06.2022 - Current
Manager
Bridal Elegance
04.2016 - Current
Massage Therapist
Independant
10.2004 - Current
Owener
Escape Hair Design & Spa
10.2002 - 11.2014
Medical Massage License - Massage Therapist
Blue Heron Academy
Associate of Science - Veterinary Technician
Michigan State University
High School Diploma -
Cedar Springs High School