Alexandria Muzzin
Reno,NV
Summary
Driven Assistant Operations Manager with a proven track record at Pacific Dental Services, enhancing operational efficiency and patient engagement through strategic process improvements and team coaching. Expert in scheduling coordination and patient relationship management, adept at leveraging decision-making and training skills to boost team performance and patient satisfaction.
Overview
2
2
years of professional experience
Work History
Healthcare Coordinator
Pacific Dental Services
02.2022 - 08.2023
- Assisted with Checking patients in and out for their appointments and ensuring clarity as future appointments were scheduled.
- Thoroughly coordinated our Hygienists schedules to create a steady and productive flow by managing their confirmation calls and prepping Careslips.
- Communicated with back office team to create financial arrangements and estimates for patients to help gain commitment to treatment.
- Documented phone calls, conversations, and details about Patient's treatments to ensure all needs were met fro each appointment.
Specialty Healthcare Coordinator
Spanish Springs Modern Dentistry
09.2023 - 02.2024
- Managed sensitive patient information with utmost confidentiality according to HIPAA regulations and organizational guidelines.
- Enhanced interdisciplinary communication by organizing regular meetings and sharing vital information among team members.
- Prepped three specialties on a consistent basis by focusing on details for the appointments and ensuring there would be no confusion for patients or for the Provider.
- Attended training courses and seminars to remain up-to-date on emerging insurance changes and techniques.
Assistant Operations Manager
Pacific Dental Services
02.2024 - Current
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every patient.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Liberty Ranch High School
Galt, CA06.2019
Skills
- Scheduling and Coordination
- Patient Engagement
- Training and mentoring
- Decision-Making
Timeline
Assistant Operations Manager
Pacific Dental Services
02.2024 - Current
Specialty Healthcare Coordinator
Spanish Springs Modern Dentistry
09.2023 - 02.2024
Healthcare Coordinator
Pacific Dental Services
02.2022 - 08.2023
High School Diploma -
Liberty Ranch High School
Similar Profiles
HOLLY PETEKHOLLY PETEK
Registered Dental Hygienist at Ruby Canyon Dental, Pacific Dental ServicesRegistered Dental Hygienist at Ruby Canyon Dental, Pacific Dental Services
Lainey ThibodeauxLainey Thibodeaux
Traveling Specialty Dental Assistant at Pacific Dental ServicesTraveling Specialty Dental Assistant at Pacific Dental Services
Olivia OrtizOlivia Ortiz
Travel Specialty Assistant at Pacific Dental ServicesTravel Specialty Assistant at Pacific Dental Services