Alexandria Noil
Cypress,TX
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 4 years of experience to a dynamic new position.
Overview
5
5
years of professional experience
Work History
Front End Team Lead
Walmart Super Center
11.2023 - 03.2024
- Led team of developers to complete project milestones on time, resulting in successful product launches.
- Effectively delegated tasks among team members based on individual strengths, ensuring balanced workload and efficient project completion.
- Fostered collaborative work environment by promoting regular communication between team members and encouraged sharing of ideas and solutions to common challenges.
- Assigned Breaks & lunches for cashiers
- Review and resolved customer complaints
- Training new cashiers & customer service representatives
- Processed high volume of cash payments (deposits, check in, E.T.C)
- Monitored cash drawers in 35 checkout stations to verify adequate cash supply.
Customer Service Representative
Wal-Mart Supercenter
07.2019 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cross-trained in multiple departments to assist where needed.
- Handled 100-150+ customers in fast paced retail setting
Education
Associate of Science - Health Administration/ Kinesiology
Prairie View A & M University
Prairie View, TX12.2024
Skills
- Skilled in conflict resolution
- Resourceful & Proactive
- Understanding Customer Needs
- Computer Proficiency
- Time Management
- Team Leadership
- Verbal and written communication
- Workforce Management
Accomplishments
- Management Training
- Certified in First Aid & CPR (American Red Cross)
- Supervised team of 20+ staff members.
- Documented and resolved Performance Issues which led to improvement results from staff.
Timeline
Front End Team Lead
Walmart Super Center
11.2023 - 03.2024
Customer Service Representative
Wal-Mart Supercenter
07.2019 - 11.2023
Associate of Science - Health Administration/ Kinesiology
Prairie View A & M University
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