Brandy Glover
Elizabethton,TN
Summary
Driven Front End Team Lead with expertise in customer relationship management and employee mentorship. Proven ability to enhance user experience through effective problem solving and communication. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
18
18
years of professional experience
Work History
Front End Team Lead
Walmart
Elizabethton, Tennessee
11.2007 - 12.2025
- Led front-end development team to enhance user experience and functionality.
- Implemented design improvements based on customer feedback and usability testing.
- Provided technical leadership, mentorship and guidance to team members.
- Ensured compliance with coding standards, best practices and guidelines.
- Analyzed customer feedback data to identify opportunities for improvements in user experience.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
Education
Associate of Arts - K-6 Education
Northeast State Community College
Blountville, TNk-6 Education
East Tennessee State University
Johnson City, TNSkills
- Customer relationship management
- Team leadership
- Employee mentorship
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Client feedback integration
- Cash register operation
- Relationship building and management
- Cash handling accuracy
- Conflict management
- Cash counting
- Customer service
- Training and mentoring
- Checkout monitoring
- Opening and closing procedures
- Price verification
- Performance improvement
- Complaint resolution
References
References available upon request.
Timeline
Front End Team Lead
Walmart
11.2007 - 12.2025
Associate of Arts - K-6 Education
Northeast State Community College
k-6 Education
East Tennessee State University