Oneisha Grant
Charlotte,NC
Summary
Dynamic Front End Team Lead with extensive experience in customer service and team leadership. Known for exceptional communication and adaptability, ensuring customer satisfaction while maintaining safety protocols and high coding standards. Committed to enhancing team performance and delivering outstanding results.
Overview
16
16
years of professional experience
Work History
Front End Team Lead
Walmart
Charlotte, North Carolina
05.2010 - Current
- Delegated tasks and coordinated project timelines to maximize team productivity.
- Provided mentorship and technical guidance to support team development.
- Ensured adherence to coding standards and best practices throughout projects.
- Conducted candidate interviews to assist in recruitment efforts.
- Managed customer complaints effectively, ensuring satisfactory resolutions.
- Updated schedules to align with expected customer demands for optimal coverage.
- Monitored cash drawers, verifying sufficient cash supply at checkouts.
- Emphasized customer service excellence through training front-line team members.
Daycare Teacher
Kids Rock Daycare Center
Charlotte , NC
11.2016 - 06.2017
- Facilitated children's development of personal habits through assistance with eating, toileting, and resting.
- Ensured safety during playtime through vigilant supervision indoors and outdoors.
- Established safety protocols by removing hazards and defining clear boundaries.
- Utilized behavior management techniques to maintain discipline within the classroom.
- Documented daily activities, behaviors, meals, and naps to track individual children's growth and progress.
- Reported observations of children's progress to parents and guardians regularly.
- Created a clean and organized environment to promote active learning and engagement.
- Pursued ongoing professional growth in early childhood education methodologies.
Education
Some College (No Degree) - Birth-Kindergarten Education/Business Admin.
Winston-Salem State University
Winston-Salem, NCSkills
- Customer relationship management
- Customer service
- Cash handling and management
- Cash register operation
- Bank deposit preparation
- Record keeping
- Time management
- Multitasking and organization
- Computer Literacy
- Safety protocols
- Effective communication
- Excellent communication skills
- Adaptability in teaching
- Mentorship
- Classroom management
- Childcare passion
Timeline
Daycare Teacher
Kids Rock Daycare Center
11.2016 - 06.2017
Front End Team Lead
Walmart
05.2010 - Current
Some College (No Degree) - Birth-Kindergarten Education/Business Admin.
Winston-Salem State University