Alexandria Normand
Keene,NH
Summary
Dependable, hardworking, and punctual. Reliable employee who is consistently willing to learn and would love more experience in a professional setting with greater responsibility.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Markem - Imaje
Keene, NH
01.2024 - Current
- Customer care representative supporting the U.S. and Canada.
- Excels at data entry and order entry with speed and accuracy.
- Assists regularly with quotes, support placing orders, and addresses customer concerns and communication.
- Works as a backup for the Canada customer care team, as well as the U.S. and Canada partners team.
- ERP (SAP), sales order automation, customer portal.
- Proficient in planning and organizational skills within the position, as well as problem-solving and investigating.
Staffing Specialist
Barton Associates Careers
Keene, NH
04.2023 - Current
- Assisted in new hire process by calling and scheduling appointments with health care providers
- Filling out required paperwork, credentialing, and licensing processes
- Staffing consultant for health care providers across the US looking for local, travel, part time, and full time work
- Proficient in phone etiquette and customer service skills
Fulfillment Expert
Target
Keene, NH
07.2020 - 08.2023
- Assisted in the picking, prepping, and packing process of all online orders through the store.
- Proficient in a retail setting, utilizing excellent customer service skills and phone etiquette.
- Able to complete hourly, daily, and weekly deadlines.
- Works well in a collaborative team setting.
- Works well individually. Lead closer of the fulfillment department for two years.
- Tracked inventory of supplies and assisted in placing orders.
- Main trainer of new hires.
Office Assistant
UNH Housing
Durham, NH
10.2019 - 01.2020
- Answered phone calls and welcomed visitors to office.
- Organized files and reports, and scanned documents to improve organizational workflow.
- Maintained records by updating student information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Office Assistant
Private
Swanzey, NH
08.2018 - 05.2019
- Organized files, online and hard copies.
- Faxed and scanned documents.
- Drafting and writing emails.
- Maintained business records.
Club Secretary
Key Club
Swanzey, NH
08.2017 - 05.2019
- Highly involved in the local Keene community and beyond.
- Responsible for scheduling all events and meetings.
- Outreach, recruited more than thirty new members.
- Participated in the setting up and taking down of all events.
- Collected dues, payments, and issued receipts.
Education
High School Diploma -
Monadnock Regional High School
Swanzey, NH06.2019
Some College (No Degree) - Business Administration
Southern New Hampshire University
OnlineSome College (No Degree) - Health And Human Services
University of New Hampshire
Durham, NHSkills
- Customer service
- Proficient with online services such as Google drive, social media, emailing, filing, and writing
- Calendar organization and scheduling
- Experienced with PC and MAC
- Phone etiquette
- Teamwork and Collaboration
- Individually motivated
Accomplishments
- Fulfillment expert award two years in a row (2021 and 2022).
- Key Club Secretary award for the district (2019).
Timeline
Customer Service Representative
Markem - Imaje
01.2024 - Current
Staffing Specialist
Barton Associates Careers
04.2023 - Current
Fulfillment Expert
Target
07.2020 - 08.2023
Office Assistant
UNH Housing
10.2019 - 01.2020
Office Assistant
Private
08.2018 - 05.2019
Club Secretary
Key Club
08.2017 - 05.2019
High School Diploma -
Monadnock Regional High School
Some College (No Degree) - Business Administration
Southern New Hampshire University
Some College (No Degree) - Health And Human Services
University of New Hampshire
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