Alexandria Olson
Lubbock
Summary
Reliable professional with experience in customer service and solving customer needs. Strong communication and problem-solving skills, focused on keeping customers satisfied. Works well with a team, adapts to change, and stays focused on getting results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UMCP
Lubbock, TX
06.2023 - Current
- Greeted and assisted clients in a professional and welcoming manner
- Answered phone calls and responded to questions or directed inquiries appropriately
- Maintained organized records and supported daily administrative tasks
- Contributed to a positive and efficient work environment
Sales Associate
Uptown Cheapskate
Lubbock, TX
05.2025 - 01.2026
- Assisted customers in selecting items, providing personalized recommendations to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
- Evaluated and sorted incoming clothing items to determine resale eligibility based on brand, condition, and current trends
- Maintained fitting room organization and returned merchandise to the sales floor in a timely manner
Administrative Assistant
Journeys Counseling Center
Lubbock, TX
08.2022 - 06.2023
- Filed and filled sensitive information and kept confidential
- Set up appointments and scheduling for counselors
- Answered intake calls and billing questions/concerns
- Greeted visitors or callers to handle inquiries
Bartender
Depot District (Blacksheep/LIT)
Lubbock, TX
12.2021 - 07.2022
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure optimal efficiency.
- Engaged with customers, providing excellent service and building rapport to enhance experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX05.2027
High School Diploma -
Troy Highschool
Troy TX05.2021
Associate of Science - Psychology
South Plains College
Levelland, TX12.2024
Skills
- Reliable
- Adaptability
- Customer service
- Active listening
Certification
HIPPA
Timeline
Sales Associate
Uptown Cheapskate
05.2025 - 01.2026
Customer Service Representative
UMCP
06.2023 - Current
Administrative Assistant
Journeys Counseling Center
08.2022 - 06.2023
Bartender
Depot District (Blacksheep/LIT)
12.2021 - 07.2022
Bachelor of Arts - Psychology
Texas Tech University
High School Diploma -
Troy Highschool
Associate of Science - Psychology
South Plains College