Alexandria Peters
Warren,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Attended DeVry University solely for the excellent Medical Billing and Coding program offered where I took courses in HIM, Medical Terminology, Anatomy & Physiology, Pathopharmacology, Health Insurance Reimbursement as well as a focus on ICD-10-CM, CPT and ICD-10-PCS coding manuals. I finished the program with a 3.9 GPA. I plan on continuing my education and receiving higher certifications in the future. I will be an excellent addition to any team, I do my part and am not afraid to go above and beyond. Scheduled to take the CCA exam promptly.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Volkswagen Credit Inc.
03.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Consistently met with team goals for accurate and call volume.
- Assisted customers in with any and all information pertaining to active and closed loan accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Health Information Technology MBC Program
DeVry University
Naperville, IL12.2023
Skills
- Medical Terminology Knowledge
- Account Management
- Data Entry
- Call Management
- Critical Thinking
- Microsoft Excel
- Computer Proficiency
- Professional Telephone Demeanor
- Payment Processing
Accomplishments
Deans List at Devry.
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Volkswagen Credit Inc.
03.2021 - 07.2022
No Degree - Health Information Technology MBC Program
DeVry University
Similar Profiles
Todd KaitisTodd Kaitis
Remarketing Sales Specialist at Volkswagen Credit Inc.Remarketing Sales Specialist at Volkswagen Credit Inc.
Ashley TurnerAshley Turner
Title Operations Specialist at Volkswagen CreditTitle Operations Specialist at Volkswagen Credit
Candace StigerCandace Stiger
Dealer Support Supervisor at VOLKSWAGEN CREDIT, INC.Dealer Support Supervisor at VOLKSWAGEN CREDIT, INC.