Alexandria Poston

• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Attended regular training sessions to stay updated on new products or trends.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
• Upsold customers from shelf to premium brands to help boost sales.
• Planned and coordinated special events to boost customer numbers and profits.
• Greeted customers and provided excellent customer service.

• Maintained office equipment and ensured proper functioning
• Operated multi-line telephone system, routed calls, and provided information
• Organized and maintained filing systems, both electronic and paper
• Updated and maintained databases and contact lists
• Established and maintained effective working relationships with customers and vendors
• Handled confidential information in a discreet and professional manner
• Entered data into a computerized system and maintained accurate records
• Offered administrative support to all departments

• Balanced and closed out cash drawers at the end of each shift
• Utilized POS systems for accurate order taking
• Preformed opening and closing duties
• Maintained professional relationships with customers and staff
• Provided friendly, efficient service to customers in a fast-paced restaurant and bar environment
• Managed beverage and food orders for large groups
• Upsold additional products when appropriate
• Maintained a clean and organized bar and pool/dining area
• Participated in team meetings and training sessions
• Prepared and served alcoholic and non-alcoholic beverages
• Collaborated with kitchen staff to ensure timely food delivery

(This was a seasonal job for the summer-time only)

• Multi-tasked effectively, catering to multiple tables while assisting coworkers as well
• Guided guests through menus while demonstrating a thorough knowledge or food, beverages and ingredients
• Stocked service areas with supplies such as coffee, food, tableware and linens
• Checked in with customers to ensure they were enjoying their meals, taking action to rectify any problems
• Kept assigned tables neat and clean, providing guests with the comfort of eating in a clean environment
• Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties