Alexandria Ricks
Corona,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Quality Management Coordinator
Riverside Medical Clinic
05.2022 - Current
- Meticulously tracked and analyzed key quality metrics, ensuring that organizational targets were met or exceeded on a consistent basis.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Analyzed data existing data to identify potential quality of care issues and problem solve to develop potential solutions.
Medical Assistant
Southwest Internal Medicine
02.2020 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Phlebotomist
Intermountain Healthcare
02.2016 - 02.2020
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
Master of Art - Forensic Psychology
California Baptist University
Riverside, CA 09.2022 - 04.2024
Bachelor of Science - Biology with an Emphasis in Biomedical Science
Dixie State University
St. George, UT 08.2017 - 05.2019
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Utah Valley University
Orem, UT 08.2014 - 07.2017
Skills
- Determined
- Hardworking
- Organized
- Effective in a team
- Dependable
- Fast Learner
- Personable
- Analytical
- Detail Oriented
Certification
Phlebotomy License/ National Phlebotomy Certification, Oquirrh Phlebotomy School, 04/01/14
Timeline
Master of Art - Forensic Psychology
California Baptist University
09.2022 - 04.2024
Quality Management Coordinator
Riverside Medical Clinic
05.2022 - Current
Medical Assistant
Southwest Internal Medicine
02.2020 - 05.2022
Bachelor of Science - Biology with an Emphasis in Biomedical Science
Dixie State University
08.2017 - 05.2019
Phlebotomist
Intermountain Healthcare
02.2016 - 02.2020
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Utah Valley University
08.2014 - 07.2017
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