Alexandria Schaeffer
South Milwaukee
Summary
Dedicated server with exceptional customer service, cash handling, and guest engagement skills. Proven ability to thrive in high-volume dining environments.
Overview
12
12
years of professional experience
Work History
Server
Azteca Restaurant Mke
10.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction through attentive interactions and prompt responses.
- Managed food and beverage orders efficiently, maintaining accuracy and minimizing wait times for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing overall dining experience.
- Trained new servers on menu items, service protocols, and operational procedures to improve team performance.
Fulfillment Associate
Amazon
09.2021 - 06.2023
- Collaborated with team members to streamline order picking processes, enhancing overall productivity.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhance workplace environment by upholding professionalism and assisting colleagues with their duties.
- Operated warehouse equipment to efficiently fulfill customer orders and maintain safety protocols.
Shift Leader
Domino's Pizza
03.2021 - 09.2021
- Supervised daily operations to ensure timely and quality food preparation.
- Trained and mentored team members on customer service standards and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server Manager
Red Lobster
07.2014 - 05.2020
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Implemented strategies to enhance team performance and improve guest experiences.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- High volume dining
- Point of sale operation
- Menu item recommendation
- Reliable and responsible
- Adaptable and flexible
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Azteca Restaurant Mke
10.2023 - Current
Fulfillment Associate
Amazon
09.2021 - 06.2023
Shift Leader
Domino's Pizza
03.2021 - 09.2021
Server Manager
Red Lobster
07.2014 - 05.2020
Bachelor of Science - Business Administration
Southern New Hampshire University