Alexandria Sepeda
Perrysburg,OH
Summary
Dynamic Front End Operations Supervisor with a focus on cross-department collaboration and performance benchmarking. Successfully implemented high-impact strategies that led to significant improvements in operational efficiency and employee retention.
Overview
8
8
years of professional experience
Work History
Front End Operations Supervisor
Home Depot
Toledo, OH
04.2024 - Current
- Operational Metric Acceleration: I Independently lead a high-volume Front End and Pro Desk footprint. We achieved current (YTD) consumer credit goals and are continuing to cross-develop teams on commercial credit.
- Specialty Department Intervention: I provide peer support to a new leader on a team being currently rebuilt and developing new associates to personally execute department standards and behaviors. I train associates on phone sales, commercial credit, taking orders through the bid room, mixed phone sales, contacting vendors, partnering with the PASA on building quotes for future jobs for high-priority top accounts; helping implement strategies to enhance order efficiency and customer satisfaction; while continuing to partner with new Pro XM and supervisor to best assist and bridge any performance/knowledge gaps.
- Cross Functional Resource Optimization: I have restructured labor coverage, and reappropriated resources in four distinct departments (Front End, Pro, Paint, and Garden). In a 15-minute window, I managed re-routing a pro associate scheduled for watering Garden and back filling each department with two of our cashiers. This gave the Pro supervisor opportunity to be with his new associate, and cashiers opportunity to continue cross development training in paint and garden during a day with high call off rates.
- Facilitated a private conversation with an associate experiencing burnout to address workload concerns. Adjusted schedules to alleviate pressure on a part-time associate. Enabled the associate to take a restorative day off, promoting improved performance upon return.
- Asset Protection Partnership: I collaborated closely with store AP to identify and neutralize high shrink behaviors. I developed the Front-End team on all accuracy behaviors and standards executing over $47,000 in recoveries (LY). We have doubled our efficiency securing over $41,250 into our 75% tier in recoveries (HTD) 2026.
- Lead and Head Cashier Accountability: I Established behavioral and performance benchmarks for Head-Cashiers, ensuring continuous operational alignment, Front end readiness, and sustained tracking of store-wide compliance metrics. We work together every day to partner and grow as a team. I have an open door policy that every associate can come to me with concerns, ideas, and game-plans to help us implement and produce what is best for everyone that not only aligns with our values but the ASK of the business.
- Personality Based Architecture: I designed an adaptive, inclusive coaching model based on individual associate's strengths; maximized store wide productivity by optimizing staff for specific metric strengths via GET, LTSA Surveys, credit, and accuracy. While I proceeded developing outgoing talent into personal champions of their strengths. I have training and lead multiple associates who have been promoted from lot to inside of the store, and from cashiers into merchandising departments. I want to help all associates be the best they can be not only for themselves but for the customers that come into our store.
Special Events Supervisor
Bass Pro Shops
Rossford, Ohio
09.2023 - 04.2024
- Orchestrated large-scale promotional events, coordinating multi-department logistics, vendor partnerships, and specialty merchandising displays
- Directed, hired, scheduled, and trained temporary staff to execute high-foot-traffic marketing campaigns, boosting regional store visibility and loyalty signups
- Managed visual merchandising standards across key promotional zones to maximize impulse sales and cross-category purchasing
Contractor/Seasonal Package Handler
Nesco Resource and Fedex
Toledo, OH
01.2019 - 08.2023
- Contracted through Nesco for multiple warehouses and factories, also fulfilled seasonal roles at FedEx warehouses.
- Managed inventory control, freight, receiving, and shipment flow to guarantee 100% data accuracy and minimal shrink within high volume warehouses
- Executed planograms and organized factory freight to streamline stocking efficiency for line teams.
- Enforced strict OSHA safety guidelines regarding material handling and warehouse racking protocols
- Partnered with corporate during INTEVA contract to locate lost merchandise in GMC factory, navigating hazardous areas with high fork-lift traffic to recover missing racks and parts valued at $200,000.
Education
GED -
Ohio Department Of Education
Ohio07-2017
Skills
- Operational metrics
- Performance metrics
- Inventory control
- Data accuracy maintenance
- Sales strategy
- Promotional event management
- Department collaboration
- Resource allocation
- Crisis management
- Client management
- Task prioritization
- Sales coaching
- Team building
- Team recognition strategies
- Adaptability skills
- Composed under pressure
- Refunds processing
Timeline
Front End Operations Supervisor
Home Depot
04.2024 - Current
Special Events Supervisor
Bass Pro Shops
09.2023 - 04.2024
Contractor/Seasonal Package Handler
Nesco Resource and Fedex
01.2019 - 08.2023
GED -
Ohio Department Of Education