Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Medical ReceptionistWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: North Oxford, MA, US
Open to relocation: No
Open To Work
Dawn Pacheco
North Oxford,MA
Work Preference
Summary
Detail-oriented supervisor with extensive experience in customer service and operations management. Proven track record in problem-solving and multitasking, leading to improved service quality and enhanced team performance in dynamic environments.
Overview
9
9
years of professional experience
Work History
Front End Operations Supervisor
Home Depot
Auburn, MA
03.2018 - Current
- Supervised daily front-end operations, enhancing checkout process efficiency.
- Coordinated scheduling and staffing to optimize service during peak customer demand.
- Implemented process improvements that increased operational efficiency at checkout areas.
- Trained and mentored team members on customer service best practices.
- Resolved customer inquiries and complaints while maintaining high satisfaction levels.
- Conducted regular audits of cash handling procedures, ensuring accuracy and compliance.
- Collaborated with management to develop training materials for new hires.
- Managed daily operations, ensuring all tasks were completed efficiently.
Registry Partner
Toys"R"Us
Northborough, Massachusetts
11.2016 - 03.2018
- Coordinated multi-departmental logistics to fulfill client requests, utilizing specialized software to track inventory lifecycles and order status, improving response times and client satisfaction.
- Managed data entry and maintenance of client information and project records, enhancing data accessibility for cross-functional teams.
- Tracked inventory lifecycles using specialized software.
Education
Certificate - Certified Medical Administration Assistant
Tri-County Technical College
Pendleton, SC11-2025
Skills
- Operations management
- Workflow optimization
- Inventory control
- Scheduling coordination
- Data entry
- Customer focus
- Team leadership
- Staff supervision
- Training and coaching
- Performance management
- Operational efficiency
- Problem-solving
- Employee motivation
- Team building
- Administrative expertise
- Systems proficiency
- Inventory organization
- Multitasking
Older Job title
- Store Manager at Piercing Pagoda in the former Worcester Galleria 1998-2000
Timeline
Front End Operations Supervisor
Home Depot
03.2018 - Current
Registry Partner
Toys"R"Us
11.2016 - 03.2018
Certificate - Certified Medical Administration Assistant
Tri-County Technical College