Alexandria Simpson

Hourly week - 40 hours

• Property, Casualty, Life, and Health Insurance Licenses.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Exceeded performance goals consistently through effective communication and problem-solving skills.
• Established strong relationships with clients, leading to repeat business and positive feedback.
• Reviewed associate performance to identify training needs.
• Provide detailed information about company insurance products.
• Provide information on features, policies and relative advantages to promote insurance packages.
• Set up policies and completed all documentation.
• Work in high-volume, competitive sales environment.
• Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained high standards of customer service by building relationships with clients.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Hourly week - 40 to 50 hours

• Confirmed appointments, communicated with clients and updated client records.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Managed multiple projects simultaneously using organizational and analytical skills.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Hourly week - 40-50 hours

• Increased sales by offering advice on purchases and promoting additional products.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Determined problem areas and resolved issues related to profitability and business objective achievement.

• Worked with customers to understand their needs and make sure I provided them with options to achieve their wants and needs.