Alexandria Smith
Gastrointestinal Diseases Inc
7
years of professional experience
Customer service Representative with hands-on experience managing high-volume inbound and outbound calls, multitasking , and accurate data entry across insurance and telecom environments. Resolves issues through clear communication, detailed documentation, and timely system updates while protecting confidential information. Aims to apply strong attention to detail and empathy to improve customer satisfaction and processing accuracy.
Work History
Front Desk Receptionist
1 Year 8 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with privacy regulations.
- Addressed patient inquiries and concerns promptly, contributing to a positive patient experience in a busy environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer service representative
2 Years 3 Months- Assisted customers with account questions, billing concerns, and service-related issues
- Provided professional support through phone and digital communication channels
- Researched customer concerns and provided accurate solutions
- Updated customer accounts and maintained accurate records in computer systems
- Explained products, services, and account information clearly to customers
- Documented customer interactions and followed company procedures
- Handled a high volume of customer requests while maintaining quality service
- Protected customer information and followed privacy guidelines
- Used multiple computer applications while assisting customers
- Met performance goals related to customer satisfaction, accuracy, and productivity
Data Entry Representative / processing
2 Years 2 Months- Entered and updated customer or company information accurately into computer databases
- Reviewed documents and records to verify information was complete and correct
- Maintained confidential files and protected sensitive information
- Organized digital records and managed electronic documents
- Performed data verification and corrected errors when needed
- Used computer systems, spreadsheets, and company software to complete daily tasks
- Met productivity and accuracy goals while working independently
- Followed company policies, procedures, and quality standards
- Communicated with team members through email, chat, and online platforms
- Managed multiple tasks while maintaining attention to detail
Education
Medical Assistant
- Completed comprehensive training in clinical and administrative medical assisting
- Gained hands on experience in patient care, medical terminology, and healthcare procedures
- Studied anatomy, physiology, pharmacology, and infection control practices
- Scheduled appointments and verified insurance information
Skills
Empathy
Attention to Detail
Conflict Resolution
Time Management
Team Collaboration
35–45 WPM
Microsoft Office (Word
Excel
Outlook)
Fast and accurate computer navigation
Basic troubleshooting
CRM systems
Google Workspace
Email and Chat Communication
Ability to work independently
Meeting deadlines
Multitasking
Scheduling appointments
Processing forms and applications
Strong work ethic
Learning New Software Quickly
Inbound and outbound calls
HIPAA Awareness
Timeline
Front Desk Receptionist
Gastrointestinal Diseases Inc
12.2024 - CurrentRead More
Customer service representative
Verizon
06.2022 - 09.2024Read More
Data Entry Representative / processing
Global call center
02.2020 - 04.2022Read More
Miller motte
Medical Assistant
Read More