Rachel De La Torre

Greeted guests, completed check-ins, secured payments, accommodated event & flight arrivals, resolved guest complaints, answered phone calls, provided amenity information, administrative tasks, maintained communication with engineering and housekeeping.

• Efficiently handled high volume of sales transactions, customer inquiries, handling cash and refunds. Promoted weekly deals/new product arrivals. Maintained self checkout, floors, bathrooms, shelf products and carts clean.

• Welcomed guests and airline arrivals, providing hotel and shopping plaza amenities, accommodations, and Marriott account enrollment information. Resolved guest requests and conflicts in a timely manner. Collaborated with housekeeping, engineering, and restaurant teams to ensure proper operations. Maintained lobby and gift shop clean. Completed administrative tasks.

• Set up appointments for window and/or door replacement estimates. Called 100+ inbound leads. Accurately organized client records into an online booking system. Maintained communication with technicians.

• Responded to inbound calls using exceptional guest service, a designated script, active listening skills, and extensive product knowledge. Handled customer inquiries, plan enrollments, device purchases, billing issues, refunds, and disputes, ensuring customer satisfaction.

• Served 100+ customers daily; providing excellent customer service, taking orders, processing cash/card sales, and answering the phone. Upsold menu items, discounts, gift cards, and rewards account enrollment. Barista - prepared a variety of coffee beverages. Maintained dining & work areas clean. Delivered catering orders around Tampa.

• Welcomed guests, followed visual merchandising guides to support sales. Assisted shoppers with product knowledge and upselling. Replenished and labeled inventory. Assisted cashiers and operated fitting room area.

• Efficiently processed high volume of guest transactions, handled cash, resolved complaints, cultivated a positive and welcoming environment. Enhanced store merchandise layout throughout the sections of the store. Upheld loss prevention policies. Operated fitting room area.

• Delivered friendly & knowledgeable customer service to guests. Operated the drive through, processed cash/card payments. Barista - prepared a variety of coffees, smoothies, frozen drinks, and ensuring the quality of orders. Maintained bakery, work and dining areas organized.