Alexandria Tabernacki
Chesterfield,MI
Overview
8
8
years of professional experience
Work History
BUSINESS ACCOUNT EXECUTIVE
Comcast
Shelby, MI
12.2024 - Current
- Developed and maintained strong relationships with key business accounts to enhance customer satisfaction.
- Analyzed client needs and provided tailored solutions to drive revenue growth.
- Collaborated with cross-functional teams to streamline account management processes and improve efficiency.
- Conducted regular account reviews to identify opportunities for upselling and cross-selling services.
SALES SPECIALIST
Spectrum Communications
Marquette, MI
11.2022 - 12.2024
- Serve as expert and educator to customers on all Spectrum services through which expected sales goals were exceeded, even during beginning probationary period of hire.
- Troubleshoot service issues and follow IT escalation procedure when necessary to ensure customer concerns are dealt within timely manner.
- Designed and implemented solutions to solve customer dissatisfactions, while maintaining patience and positivity.
FRONT OF HOUSE ASSOCIATE
Red Lobster Hospitality LLC
Marquette, MI
03.2021 - 11.2022
- Responsible for waiting on guests, building local clientele interactions and consistent appreciation.
- Trained new employees on restaurant processes, culture and procedures to maximize productivity and customer satisfaction.
- Handled customer complaints with poise and grace, promptly resolving issues through immediate acknowledgment using communication and problem-solving skills.
SUPERVISOR
Tamaki/Smoothie King
Marquette, MI
08.2018 - 03.2021
- Conducted routine inspections to check quality and compliance with established specifications.
- Onboarded new staff into restaurant company culture while providing resources needed to be successful.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows during high-volume, fast-paced scenarios.
CASHIER/MERCHANDISE HANDLER
Family Dollar
Lake Village, IN
03.2018 - 08.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise to drive product sales.
- Helped customers complete purchases and locate items to ensure customer loyalty, satisfaction, and sales numbers.
Education
Bachelor of Science - Environmental Studies and Sustainability, Business Management
Northern Michigan University
Marquette, MI05.2022
Skills
- Analytical thinking
- Attention to detail
- Coaching and Training
- Continuous improvement
- Field and research experience
- Operational Oversight
- Strong interpersonal skills
- Strategic planning
Timeline
BUSINESS ACCOUNT EXECUTIVE
Comcast
12.2024 - Current
SALES SPECIALIST
Spectrum Communications
11.2022 - 12.2024
FRONT OF HOUSE ASSOCIATE
Red Lobster Hospitality LLC
03.2021 - 11.2022
SUPERVISOR
Tamaki/Smoothie King
08.2018 - 03.2021
CASHIER/MERCHANDISE HANDLER
Family Dollar
03.2018 - 08.2018
Bachelor of Science - Environmental Studies and Sustainability, Business Management
Northern Michigan University