Alexandria Williams
Mesquite,TX
Summary
Highly-driven Public Safety Dispatch Assistant Supervisor at Mesquite Police Department with a proven track record in coaching and mentoring employees. Expert in critical thinking, data entry, and all things NCIC related. I enhance team performance and ensure compliance with all General Orders, SOPs, and Policies & Procedures. Committed to continuous improvement of not only myself, but Dispatch as a whole, I foster a positive work culture while effectively assisting in supervising the Emergency Communications Center. I am ready to take on a more challenging role and advance my career in the ECC.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Safety Dispatch Assistant Supervisor
Mesquite Police Department
04.2020 - Current
- Validations Team Member, Co-lead; delegate pages to team members and ensure they complete their designated pages within the month, assist in creating the Validations Team SOPs
- Teach Mobile Access, Less Than Full Access, and Full Access classes to all new hires of Mesquite Police Department
- Teach the NCIC Academy to New Hires
- Teach the Geography of Mesquite to the New Hires
- Teach the NCIC Refresher Course to all Dispatch employees
- Assist in Audits when requested by the Communications Manager
- Train new employees on the Police, Fire, NCIC, and Phones console(s) and complete daily observation reports
- Fill-out coaching forms and consult with employees when needed or requested by the Supervisor/Manager
- Update material and SEGs for the NCIC console
- Follow all Police and Fire Department General Orders and SOP's
- Receive and process requests for Police, Fire, and Emergency Medical Services by analyzing and prioritizing emergency and non-emergency calls & forward calls to appropriate departments and personnel
- Assign appropriate public safety personnel to emergency and/or routine calls for service utilizing a computer aided dispatch system (CAD); maintain the location and call status of all emergency units during an assigned dispatch shift; receive, transmit, and update pertinent information on all calls for services including those in progress and those involving other agencies
- Set perimeters for foot chases when requested
- Operate a multi-channel public safety radio system; coordinate mutual aid requests.
- Communicate with hearing/speech impaired citizens by operating TTY/TDD equipment; receive and process Text to 9-1-1 calls
- Provide pre-arrival medical instructions on medical emergency calls
- Operate NCIC/TCIC computer system; enter data; retrieve pertinent information; relay information to emergency personnel; verify reports and data entered during shift; verify entries from previous operators
- Contribute to a positive work culture
- Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the Communications Section
- Maintain an atmosphere of professionalism; resolve or mediate interpersonal conflicts; demonstrate a willingness to exercise authority and accountability for making decisions; demonstrate sensitivity to the team atmosphere and assist employees in addressing problems which could impair the atmosphere of the center
- Attend and participate in professional training to stay abreast of trends in law enforcement, fire, and EMS telecommunications.
Produce Clerk
Kroger
05.2018 - 04.2020
- Assisted customers with price checking fruits and vegetables and finding requested items in the department
- Maintained safe, neat, and clean working environment and monitored for wet floors or other hazards
- Cut fruit and create fruit trays as needed on the floor
- Checked for outdated and overripe produce and removed from the sales floor when necessary; adjusted pricing information when applicable
- Completed truck orders for the Produce Department when the Produce Manager was not available, or when requested
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks into the back room i
- Trained new employees to provide knowledge of proper produce handling and rotation procedures
- Stocked merchandise on the sales floor, clearly labeling items and arranging according to set-up
- Pleasantly greeted customers and provided prompt and courteous service
- Listened to customer needs and desires to to better uncover individual needs & identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
Education
Bachelor's Degree - Criminology & Criminal Justice
The University of Texas At Arlington
Arlington, Texas, TX12-2023
Associate of Science - Criminal Justice
Dallas College
Dallas, Texas, TX05-2020
High School Diploma -
Poteet High School
Mesquite, TX05-2018
Skills
- Coaching and mentoring
- Excellent communication
- Interpersonal skills
- Attention to detail
- Vast geographical knowledge
- Self motivation
- Continuous improvement
- Critical thinking
- Problem-solving abilities
- Task prioritization
- Data entry
- Professionalism
Accomplishments
- Dispatch Trainer of the Year 2025
- Dispatcher of the Year 2024
- MFD Life Saving Award March 2024
- Civilian of the Month July & March 2023
- Multiple Blue Letters from Incidents Worked
Certification
- Associate Trainer through Texas DPS
- Basic Instructor
- Advanced Emergency Medical Dispatcher with Honors
- Advanced Telecommunicator
Timeline
Public Safety Dispatch Assistant Supervisor
Mesquite Police Department
04.2020 - Current
Produce Clerk
Kroger
05.2018 - 04.2020
Bachelor's Degree - Criminology & Criminal Justice
The University of Texas At Arlington
Associate of Science - Criminal Justice
Dallas College
High School Diploma -
Poteet High School