Lucille Henkelman
Forney,TX
Summary
Accomplished Public Safety Dispatcher with a proven track record at Mesquite Police Department, adept in Information Gathering and providing exceptional Customer Assistance. I excel in high-pressure environments, demonstrated during my tenure at Mesquite Police Department. Skilled in Radio Communications and POS Systems, demonstrating a strong ability to multitask and prioritize in fast-paced environments. My proactive approach in information gathering and financial reporting, alongside my ability to efficiently manage office operations at Brookshire Brothers, showcases my adaptability and dedication to enhancing organizational efficiency.
Overview
9
9
years of professional experience
Work History
Public Safety Dispatcher
Mesquite Police Department
08.2021 - 07.2023
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers and firefighting crews.
Office Manager
Brookshire Brothers
03.2017 - 01.2018
- Interact with customers.
- Opened the store and closed the store.
- Make tills for the scheduled cashiers for the day.
- Ran and balanced daily and weekly reports.
- Formulate bank withdrawals and deposits for the day.
- Sent and received Western Union, sold lottery tickets, worked the bill pay machine, sold money orders, sold hunting/fishing licenses and cashed checks from the front office.
Cashier / Customer Service
Brookshires Brothers
11.2014 - 05.2016
- Operated cash register for cash, check, and credit card transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked in the front office and sent and received Western Union, sold lottery tickets, worked the bill pay machine, sold money orders, sold hunting/fishing licenses, and cashed checks.
Education
Associate of Applied Science - Criminal Justice
Dallas College
Mesquite, TXSkills
- Radio Communications
- Information Gathering
- Radio Traffic Monitoring
- Law enforcement policies
- ID Verification
- Customer Assistance
- POS Systems
- Financial Reporting
Timeline
Public Safety Dispatcher
Mesquite Police Department
08.2021 - 07.2023
Office Manager
Brookshire Brothers
03.2017 - 01.2018
Cashier / Customer Service
Brookshires Brothers
11.2014 - 05.2016
Associate of Applied Science - Criminal Justice
Dallas College
Similar Profiles
Jason KraulandJason Krauland
Major Crimes Detective at Mesquite Police DepartmentMajor Crimes Detective at Mesquite Police Department
Shayna IshikiShayna Ishiki
Public Safety Dispatcher at Mesquite Police DepartmentPublic Safety Dispatcher at Mesquite Police Department
Quinn AverettQuinn Averett
Deputy Chief of Police at Mesquite Police DepartmentDeputy Chief of Police at Mesquite Police Department