Emily Casella

Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response. Request law enforcement, fire and ambulance services for emergency calls. Use specialized software to track and maintain case incident numbers and logs. Remain calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene. Complete appropriate forms and radio announcements for police department needs such as BOLO requests. Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests. Operate telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews. Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Logged and tracked visitor information to ensure campus security. Provided directions and assistance to visitors and students. Coordinated with security personnel for visitor verification and campus access