Katelyn Pekarski
Newton,NH
Summary
Actionable Public Safety Dispatcher with eighteen years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. In-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Groveland Police Department
08.2005 - Current
- Remain calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Use specialized software to track and maintain case incident numbers and logs.
- Question callers to determine nature of problems and locations to direct type of response needed.
- Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Request law enforcement, fire and ambulance services for emergency calls.
- Receive 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Provide on-the-job training and coaching to develop new dispatchers.
- Successful working within tight deadlines and a fast-paced environment.
ABA Behavior Therapist
Town Of Andover
10.2015 - 05.2018
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Monitored and documented student progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent students in a public school setting.
- Developed and maintained clear, individualized documentation on each student.
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
Supervisor of Operations
DARE
10.2013 - 10.2014
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
Case Management Specialist
Child Development Services
08.2010 - 09.2013
- Made appropriate referrals, monitored student services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Provided safety planning, crisis intervention and case management to clients.
Education
Bachelor of Arts - Psychology
Merrimack College
North Andover, MA06.2009
Associate of Arts - Liberal Arts And General Studies
Northern Essex Community College
Haverhill, MA06.2007
Skills
- Radio Communications
- Law Enforcement Policies
- Emergency Call Response
- Emergency Medical Dispatching
- Information Documentation
- Highly Effective Communication
- Time Management
- Computer-Aided Dispatching
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- CPR trained and certified
- Safety-care trained
- MAP trained
- Provisionally Approved Behavior Health Professional
Timeline
ABA Behavior Therapist
Town Of Andover
10.2015 - 05.2018
Supervisor of Operations
DARE
10.2013 - 10.2014
Case Management Specialist
Child Development Services
08.2010 - 09.2013
Public Safety Dispatcher
Groveland Police Department
08.2005 - Current
Bachelor of Arts - Psychology
Merrimack College
Associate of Arts - Liberal Arts And General Studies
Northern Essex Community College
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