ALEXANDRIA WILLIAMS
EULESS,TEXAS
Summary
Detailed oriented financial professional seeking a role in fraud prevention where I can apply analytical skills, investigative techniques, and regulatory knowledge to detect, prevent and mitigate fraudulent activity.
Overview
9
9
years of professional experience
Work History
Retirement Specialist
Merrill Lynch
Fort Worth, TX
01.2024 - Current
- Administer day-to-day operations of the company’s 401(k) retirement plan, including enrollments, contributions, loans, distributions, and rollovers. Manage stock equity programs such as RSUs, stock options, ESPPs, and other equity awards. Serve as the primary point of contact for employees regarding retirement and equity benefits. Ensure compliance with ERISA, IRS, DOL, and SEC regulations related to retirement and equity plans. Support annual open enrollment and employee education sessions.
Chargeback Analyst II
Co-op Solutions
Irving, TX
01.2023 - 01.2024
- Determine whether disputes are fraudulent and should be accepted per MasterCard regulations and guidelines. Process and monitored chargebacks fulfillment throughout the entire dispute cycle. Analyzed, developed, and interpreted fraud trends to proactively monitor potential issues throughout fiscal year. Responsible for processing and reconciling vendor and customer disputes, posting chargeback credit card charges, maintaining documentation of chargebacks, and updating revenue reports when necessary. Responding to client inquiries, reporting findings to management and negotiation customer settle claims.
Fraud Specialist – Senior Processor Associate
Genpact
Richardson, TX
01.2019 - 01.2023
- Received all reports of any suspicious account movements and fraudulent transactions for dispute intake or account monitoring. Communicated directly with customer for both transactions and identify verifications for account restriction, fraud prevention and gather documentation and information for fraud investigations. Responsible to exhibit critical thinking and data analysis with preciseness in a timely manner. Continuing to expand my knowledge on company procedures and MasterCard compliance updates. Always, showcase work ethic with the ability to work well independently and large collaboration with colleagues.
Financial Account Manager
RGS Financial
Richardson, TX
01.2017 - 01.2019
- Overseer of customer accounts, making sure they receive services that are within their budget and meet their needs. Resolved customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner. Making the client aware of other services and actions that may lead to greater success. As well gather, organize, and interpret data to assess status of the company.
Education
High School Diploma -
Winfree Academy Charter School
Arlington, TX04.2016
Skills
Cultivated and strengthened client relationships to enhance customer loyalty
Oversaw cash flow management to ensure financial stability and operational efficiency
Pursued ongoing professional development to enhance industry knowledge and skills
Developed comprehensive long-term care plans to enhance patient well-being
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
LEADERSHIP
Results driven banking professional with proven leadership experience in managing operations, coaching teams, and ensuring regulatory compliance while delivering exceptional customer service.
Timeline
Retirement Specialist
Merrill Lynch
01.2024 - Current
Chargeback Analyst II
Co-op Solutions
01.2023 - 01.2024
Fraud Specialist – Senior Processor Associate
Genpact
01.2019 - 01.2023
Financial Account Manager
RGS Financial
01.2017 - 01.2019
High School Diploma -
Winfree Academy Charter School