Alexandria Wilson
Lauderhill,FL
Summary
Customer service professional with a strong commitment to providing exceptional support. Expert at processing high-volume calls in fast-paced environments while ensuring confidentiality and accuracy. Proven track record in resolving customer issues and maintaining detailed documentation for compliance. Passionate about advocating for customers and facilitating their access to assistance programs.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist 1
Department Of Children and Families, State of Florida
Fort Lauderdale, FL
07.2026 - Current
- Conducted detailed interviews with applicants to determine eligibility for assistance programs.
- Processed applications, renewals, and changes to existing Medicaid and EBT cases efficiently and accurately.
- Maintained accurate client records in agency databases, ensuring compliance with state regulations and policies.
Public Records Technician
Broward Sheriff's Office
07.2024 - 02.2026
- Resolved complex customer inquiries, ensuring professionalism and confidentiality to uphold trust.
- Collaborated with internal departments and maintained detailed documentation to enhance service delivery.
- Managed multiple priorities, delivering timely customer support to enhance client satisfaction.
Remote Customer Service Representative
Progressive Insurance
08.2023 - 08.2024
- Resolved escalated customer concerns using strong troubleshooting and problem-solving skills.
- Managed high-volume inbound calls addressing policy, billing, and account inquiries, ensuring clear communication.
- Documented customer interactions across multiple systems while collaborating with internal teams to streamline issue resolution.
Interview Clerk
Florida Department of Children & Families
01.2024 - 07.2024
- Conducted interviews with clients to gather essential information for case evaluations.
- Processed documentation and maintained accurate records for client cases and interviews.
- Coordinated with multiple departments to resolve customer issues, enhancing service delivery.
Correction Officer
Miami-Dade Corrections
07.2019 - 08.2023
- Monitored inmate behavior and maintained safety within the facility.
- De-escalated challenging situations, enhancing safety and promoting calm in high-stress environments.
- Collaborated with multiple departments to streamline communication and maintained detailed reports for effective oversight.
Education
Some College (No Degree) -
Plantation High School
Plantation, FLSkills
Timeline
Eligibility Specialist 1
Department Of Children and Families, State of Florida
07.2026 - Current
Public Records Technician
Broward Sheriff's Office
07.2024 - 02.2026
Interview Clerk
Florida Department of Children & Families
01.2024 - 07.2024
Remote Customer Service Representative
Progressive Insurance
08.2023 - 08.2024
Correction Officer
Miami-Dade Corrections
07.2019 - 08.2023
Some College (No Degree) -
Plantation High School