Alexandria Yee
Monroeville,Pennsylvania
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
North Park Lounge
03.2023 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
Max And Erma's
05.2019 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Olive Garden
03.2013 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA05.2024
Associate of Arts - Psychology
Community College of Allegheny County
Monroeville04.2022
Skills
- Food Running
- Food Inspection
- Supply Restocking
- Food Delivery
- Daily Specials Memorization
- Table Bussing
- Guest Engagement
- Safe Food Handling
- Food and Beverage Pairings
- Sales Techniques
- Menu Presentation
- Cash Handling
Timeline
Server
North Park Lounge
03.2023 - Current
Server
Max And Erma's
05.2019 - 03.2023
Server
Olive Garden
03.2013 - 05.2019
Bachelor of Arts - Psychology
Pennsylvania State University
Associate of Arts - Psychology
Community College of Allegheny County
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