Alexandria Cessna
Hazel Park
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
6
6
years of professional experience
Work History
Server
The Avenue Family Restaurant
08.2019 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Shift Leader
Hardees Resturamt
09.2018 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Associate of Applied Science - American Sign Language Interpreter Training
Oakland Community College
Bloomfield Hills, MI12-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Computer Literacy
- Time Management
- Phone Etiquette
- Friendly Demeanor
Timeline
Server
The Avenue Family Restaurant
08.2019 - 12.2024
Shift Leader
Hardees Resturamt
09.2018 - 08.2019
Associate of Applied Science - American Sign Language Interpreter Training
Oakland Community College
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