Alexandru Cristea
710 Bodega
3
Languages
1
Certification
10
years of professional experience
I am a hospitality professional who enjoys creating memorable experiences for guests while building strong relationships with both clients and teammates. My career has taken me from luxury spa and restaurant environments to managing guest services teams, allowing me to develop strong leadership, communication, and organizational skills. I thrive in fast-paced environments where I can solve problems, support my team, and help operations run smoothly.
Work History
Guest Services Manager
3 Years 4 Months- Directed the daily operations of the Guest Services department, ensuring efficient workflows and a consistently high standard of service across all properties.
- Recruited, trained, and coached team members, fostering collaboration and high performance in the work environment.
- Managed department scheduling, staffing, and resource allocation to meet operational demands and business objectives.
- Partnered with senior leadership to enhance guest experience and streamline operational procedures.
- Coordinated communication between Guest Services, Housekeeping, Maintenance, Reservations, and third-party vendors to ensure seamless property operations.
- Made critical operational decisions in a fast-paced environment while balancing guest satisfaction, team needs, and business priorities.
Guest Services Supervisor
5 Months- As a Guest Services Supervisor i had the opportunity to ensure exceptional service standards and smooth day-to-day operations.
- Led, coached, and supported Guest Services Coordinators, providing guidance, training, and assistance to maintain a high level of guest satisfaction.
- Served as the primary point of contact for escalated guest and homeowner concerns, resolving issues with professionalism and efficiency.
- Coordinated daily team assignments and prioritized tasks to ensure timely guest arrivals, departures, property inspections, and service requests.
- Worked closely with housekeeping, maintenance, and vendor partners to ensure vacation homes met quality standards and guest expectations.
- Oversaw pre-arrival and post-departure inspections, ensuring properties were guest-ready and documenting maintenance or damage concerns.
- Assisted management with scheduling, operational planning, and process improvements to enhance team efficiency and the overall guest experience.
- Maintained detailed knowledge of the vacation rental portfolio, company policies, and local services to support both guests and team members.
- Ensured accurate documentation of guest communications, service requests, and incidental charges while supporting daily administrative operations.
Guest Services Coordinator
1 Year 5 Months- Delivered a curated experience by assisting guests and homeowners before, during, and after their stay, ensuring a seamless and memorable experience.
- Served as a knowledgeable ambassador for Park City Natural Retreats by providing information about accommodations, local attractions, and available services.
- Communicated with guests and homeowners via phone, email, and text to coordinate reservations, answer questions, and resolve concerns promptly.
- Coordinated guest requests by scheduling services and activities with trusted local vendors and preparing personalized check-ins for arriving guests.
- Conducted detailed pre-arrival property inspections to ensure homes met company quality standards and arranged maintenance or housekeeping services when needed.
- Performed post-departure inspections to identify damages, document maintenance needs, and coordinate follow-up with management and service teams.
- Maintained accurate records of guest incidental charges, including lost keys, deliveries, and additional services, ensuring proper documentation and billing.
- Developed in-depth knowledge of the company's vacation rental portfolio, amenities, and property features to confidently assist guests and recommend accommodations.
- Supported daily office operations by completing administrative tasks, coordinating with multiple departments, and contributing to efficient team workflows.
- Built strong relationships with guests, homeowners, vendors, and colleagues through professional communication, attention to detail, and proactive problem-solving.
Server
5 Years 1 Month- Provided friendly, efficient service in a fast-paced restaurant, ensuring guests had an enjoyable dining experience.
- Built strong product knowledge by learning the menu, daily specials, and beverage offerings to make personalized recommendations.
- Assisted behind the bar by preparing cocktails and learning bartending techniques while supporting the bar team during busy shifts.
- Worked collaboratively with servers, bartenders, and kitchen staff to maintain smooth service and a positive team environment.
- Handled guest questions and concerns with professionalism, helping create positive experiences and encourage repeat business.
- Processed orders and payments accurately using the restaurant POS system.
- Assisted with opening and closing duties, restocking supplies, maintaining cleanliness, and preparing the restaurant for service.
- Developed strong multitasking, communication, and problem-solving skills in a high-volume hospitality setting.
Server
2 Years 10 Months- Provided friendly, attentive service while creating a welcoming experience for every guest.
- Managed multiple tasks in a fast-paced environment while staying organized and maintaining attention to detail.
- Worked closely with the kitchen, bar, and management teams to ensure smooth service and guest satisfaction.
- Handled guest concerns professionally and found solutions to create positive dining experiences.
- Trained and supported new team members, helping them learn service standards and daily responsibilities.
- Helped lead the front-of-house team by keeping service running efficiently and stepping in wherever support was needed.
- Assisted with opening and closing duties, side work, and maintaining a clean, organized dining area.
- Demonstrated strong communication, teamwork, and leadership skills while balancing multiple priorities during busy shifts.
Spa Associate
1 Year 4 Months- Delivered exceptional guest service in a luxury resort spa, ensuring every guest received a welcoming and personalized experience.
- Guided guests through the spa, explaining available amenities and services while creating a warm and welcoming first impression.
- Prepared and maintained locker rooms, relaxation lounges, treatment areas, and common spaces to the highest standards of cleanliness and presentation.
- Restocked towels, robes, slippers, toiletries, refreshments, and spa amenities throughout the day.
- Collaborated with spa therapists, front desk staff, housekeeping, and maintenance to maintain efficient daily operations.
- Performed opening and closing duties, including setting up guest amenities and preparing the spa for daily operations.
- Responded promptly to guest requests and resolved concerns with professionalism and discretion.
- Maintained laundry flow by collecting, sorting, folding, and replenishing linens, robes, and towels.
- Demonstrated strong attention to detail, time management, and multitasking skills in a fast-paced luxury hospitality environment.
Front Desk Agent
9 Months- Managed reservations using our personal software to optimize occupancy rates.
- Greeted and assisted guests with check-in and check-out processes.
- Collaborated with housekeeping to maintain room availability and cleanliness standards.
Education
Bachelor of Science - Therapeutic Cosmetology
Skills
Operations management
Guest relations
Customer service
Attention to detail
Team building
Certification
Cambridge B2 Certification
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Guest Services Manager
Natural Retreats US Inc.
04.2023 - CurrentRead More
Guest Services Supervisor
Natural Retreats US Inc.
04.2023 - 09.2023Read More
Guest Services Coordinator
Natural Retreats US Inc.
11.2021 - 04.2023Read More
Server
710 Bodega
07.2021 - CurrentRead More
Server
501 on Main
09.2018 - 07.2021Read More
Spa Associate
Montage Deer Valley
06.2017 - 10.2018Read More
Front Desk Agent
Hotel Plaza
08.2016 - 05.2017Read More
University of Medicine And Pharmacy
Bachelor of Science from Therapeutic Cosmetology
Read More