Alexas Colton
Carrollton,TX
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Associate
Amazon
Coppell, TX
11.2022 - Current
- Inspected damaged goods prior to disposal or return to vendor.
- Transported goods to designated areas within the warehouse facility.
- Processed returns of defective merchandise as required.
- Collaborated closely with other departments on special projects as needed.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Performed cycle counts to maintain accurate inventory records.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used digital database to keep records of units and stock moved.
Assistant Manager
Capital One
Carrollton, TX
06.2021 - 01.2023
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Assistant Manager
Ross Dress for Less
Allen, TX
01.2021 - 04.2022
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Associate
Panda Express
Allen, TX
06.2020 - 02.2021
- Performed cash register functions accurately and efficiently.
- Collaborated with other departments to ensure successful product launches.
- Trained new associates on store operations, policies, and procedures.
- Built relationships with customers by providing friendly customer service.
- Handled incoming calls from customers regarding orders or other inquiries.
- Provided customer service support for inquiries, complaints, and returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Education
High School Diploma -
Allen High School
Allen, TX05-2020
Skills
- Management Support
- Preparing reports
- Cash Handling
- Data Entry
- Program Support
- Workplace Safety
- Computer Skills
- Decision-Making
- Customer Service
Timeline
Associate
Amazon
11.2022 - Current
Assistant Manager
Capital One
06.2021 - 01.2023
Assistant Manager
Ross Dress for Less
01.2021 - 04.2022
Associate
Panda Express
06.2020 - 02.2021
High School Diploma -
Allen High School