ALEXEIS BAEZ
Miami,FL
Summary
Proven leader in sales and communication, with over a decade of experience boosting revenue and customer satisfaction at PR Global Reservations. Skilled in sales strategy development and customer service, adept at fostering team collaboration and driving results. Fluent in English and Spanish, excels in dynamic, proactive project management and problem-solving.
Overview
14
14
years of professional experience
Work History
Sales Specialist
PR Global Reservations
Miami, FL
11.2021 - Current
- Interacted with approximately 200 customers daily to provide personalized product guidance.
- Increased sales revenue by developing and implementing strategic sales plans.
- Personal sales marks over 4 million every year.
- Built rapport with customers and assessed needs to make product recommendations.
- Built strong client relationships through consistent communication.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Developed and implemented sales strategies to increase profits.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Associate
Kolor Fabryka
Miami, FL
06.2020 - 11.2021
- Designed Marketing and Promotion strategies
- Refers customers to our specialized selling team
- Developed strategies to attain our selling objectives
- Increase our customers experience by fostering strong customer service culture.
Program Director
Havanatur
La Havana
03.2016 - 11.2019
- Program Director and Gide working along American tour operators and travel agents.
- Developing programs and marketing strategies to promote the company’s products and services.
- Former experience working along with Cruise Line companies.
Communication Specialist
University of Havana
La Havana
08.2010 - 02.2016
- Communication Specialist at the International Relation Department of the University of Havana
- Planning, developing and implementing internal and external communications, projects and initiatives to promote a favorable perception of the university in both internal and external audiences
- Creating marketing strategies to promote and commercialize the university's academic services
- Responsible of the institution's social media content and its links with other platforms like Facebook, Twitter, Instagram, LinkedIn
- Assisting international delegations.
Education
Bachelor's - Communication
University of Havana
12.2009
Skills
- Customer Service and Care Oriented
- Call Center experience over 5 years
- Sales over 10 years
- Oral and writing communication skills
- Problem solving capacity
- Project and Processes Development
- Planning ahead and troubleshooting
- Basic Computer skills
- Dynamic and Proactive
- Spanish Language (native) Fluent in English
- Organizational Skills
- Leadership
- Team Collaboration
- Sales strategy development
Timeline
Sales Specialist
PR Global Reservations
11.2021 - Current
Sales Associate
Kolor Fabryka
06.2020 - 11.2021
Program Director
Havanatur
03.2016 - 11.2019
Communication Specialist
University of Havana
08.2010 - 02.2016
Bachelor's - Communication
University of Havana